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Technical Support Specialist

4 months ago

Hartford, United States Voya Financial Full time

Together we fight for everyone’s opportunity for a better financial future._

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enoughwe believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Get To Know The Opportunity

The Contributions You'll Make:

- Experience supporting both internal and external customers in the financial services industry.
- Understanding of multi-platform environments including, networking, remote access, and browsers. (Microsoft Cloud, Unix, Mainframe, Intel, and Databases such as DB2, Sybase and Oracle).
- Network troubleshooting using Liquidware and Power BI tools are highly desirable.
- Experience working and collaborating effectively in a virtual and multi-site team environment.
- Self-starter who is able to work independently demonstrating analytical and problem-solving skills.
- Ability to resolve a high volume of complex technical issues remotely.
- Ability to work in a high volume, high priority environment using multiple communication methods simultaneously.
- Ability to multi-task and prioritize work in alignment with business requirements.
- Flexibility to work varying shifts from 7:00am to 6:30pm EST.

Minimum Knowledge & Experience
- Associate's Degree in Computer Science, Engineering or a directly related field. Preferred
- A+ Certification preferred.
- Certified Help Desk Professional preferred.
- Deskside support experience.
- Strong knowledge of IT operations and work-flow processes and procedures.
- ServiceNow and ITIL experience.
- RightAnswers Knowledge base and technical writing experience.
- Strong analytical and communication skills, along with sound judgment, and the ability to work effectively with employees and other IT staff

LI-BP1

LI-Remote

Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

$43,020.00 - $71,710.00 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity
- Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law._
- Reasonable Accommodations
resources for applicants with disabilities_
- ._