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Call Center Consultant

4 months ago

Milwaukee, United States Redbird Full time

**Job Title: Call Center Consultant**

**Company: Redbird**

**Location: Milwaukee, WI**

Are you a customer-focused individual with excellent communication skills? Redbird, a reputable company in Milwaukee, is seeking dedicated individuals to join our team as Call Center Consultants. As a Call Center Consultant at Redbird, you will play a crucial role in providing exceptional customer service and support to our clients over the phone.

**Responsibilities**:

- Handle incoming calls from customers regarding inquiries, orders, and concerns
- Provide accurate and timely information to customers in a professional and courteous manner
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges according to company policies and procedures
- Address customer complaints and resolve issues to ensure customer satisfaction
- Document all customer interactions and maintain accurate records in the database
- Collaborate with other departments to escalate complex issues and follow up on resolutions
- Meet or exceed performance goals for call handling and customer satisfaction

**Requirements**:

- Previous experience in a call center or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- High school diploma or equivalent

**Benefits**:

- Competitive hourly wage
- Opportunities for career advancement within the company
- Comprehensive benefits package, including health insurance and retirement plans
- Positive and collaborative work environment

Pay: $19.00 - $22.00 per hour

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off

Schedule:

- Day shift

Ability to Commute:

- Milwaukee, WI 53207 (preferred)

Work Location: In person