Patient Service Representative
1 month ago
**Patient Service Representative - Call Center**
**Job ID** 21521 **Date posted** Jan. 25, 2022 **Location** West Allis, Wisconsin **Full Time / Part Time** Full time (FT) Quad/Graphics
Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site primary care, with a focus on wellness and prevention, we make a culture of health and well-being possible. Our caregivers working as a team, and with ample appointment times, have the opportunity to build meaningful patient relationships that produce measurable health improvement results. Were proud to be a nationally recognized leader committed to transforming health care for the better. At QuadMed you can showcase your skills and your passion for patient care.
QuadMed is seeking a Patient Services Representative to join our medical call center team in West Allis, WI. The Patient Services Representative answers inbound calls to support a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed services, and other patient related projects.
*Schedule Monday Friday 8:00am to 5:00pm. No weekends or holidays*
**Key Responsibilities**
* Answers incoming patient/clinic telephone calls professionally; addresses and responds to patient/clinic inquires and requests; researches required information utilizing EMR and available resources; ensures patient/clinic needs are resolved.
* Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP.
* Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy.
* Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner;
* Responds to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website.
* Answers mainline telephone calls and routes them appropriately.
* Performs other duties and projects as assigned.
**Qualifications**
Education:
* High School diploma or GED; associates degree preferred
Experience:
* 1 year of experience in an automated call center environment required
* Medical background strongly preferred
Knowledge, Skills & Abilities:
* Excellent verbal/written communication and interpersonal skills.
* Professional demeanor- positive communication, team skills/cross function cooperative
* Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures.
* Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint.
* Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment.
* Proactively seeks, understands and responds to the needs and expectations of both internal and external clients.
* Typing skills of 45-50 WPM.
**Additional Company Information**
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more
QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace
We strive to take care of employees and recognize their hard work by offering benefits that provide for employees' needs both current and yet-to-come.
**Our Benefits**
The importance of caring for one another, runs deep. It is at the heart of our healthcare and wellness programs, our retirement plans, all of our benefits. It's how we build rich, balanced lives for ourselves and our families, at work and at home.
**Our Culture**
From the very beginning, Quad has been defined by the people who work here. Our values, our skills, our creativity it has all grown from those very first days in business, passed from worker to worker, built on the relationships the trust between us. All the presses, computers and technology; all the buildings; all the resources; none of it matters without the people who make Quad work.
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