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Patient Service Representative

2 months ago

Milwaukee, Wisconsin, United States QuadGraphics Full time
Job Title: Patient Service Representative

We are seeking a highly skilled Patient Service Representative to join our medical call center team in West Allis, WI. As a key member of our team, you will be responsible for answering inbound calls, scheduling appointments, and providing exceptional customer service to our patients.

Key Responsibilities:
  • Answer incoming patient/clinic telephone calls professionally and address patient/clinic inquiries and requests.
  • Research required information utilizing EMR and available resources to ensure patient/clinic needs are resolved.
  • Develop and maintain positive patient/clinic staff relations and coordinate with various groups within the company to ensure patient requests and questions are handled according to SOP.
  • Identify difficult or priority issues and escalate them appropriately, ensuring such issues are handled with care and immediacy.
  • Perform follow-up patient/clinic calls where necessary and complete call logs/documentation in a timely and accurate manner.
  • Respond to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website.
  • Answer mainline telephone calls and route them appropriately.
Qualifications:
  • High School diploma or GED; associates degree preferred.
  • 1 year of experience in an automated call center environment required.
  • Medical background strongly preferred.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations, and more. QuadMed and Quad are proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging where employees do not need to sacrifice who they are to exist and grow in our workplace.