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Compliance Associate, Incident Management
3 months ago
**A Better Opportunity**
**Responsibilities**:
- Review and investigate incidents that are escalated to the Compliance Team for both our direct-to-consumer and strategic partnerships channels.
- Log all assigned incidents in the team’s Compliance Management System.
- Conduct an in-depth analysis to determine the root cause of each incident.
- Collaborate cross-functionally and communicate effectively to gather necessary information and advise on next steps, as applicable.
- Establish positive relationships with our strategic partners.
- Participate in quarterly trend analysis to ensure that steps are being taken to resolve issues that cause incidents.
- Work closely with Compliance Team on additional special projects, as necessary.
- Previous mortgage origination experience is a plus.
- Previous consumer complaint investigation experience is a plus.
**Qualifications**:
- 1 to 2 years of experience working in consumer finance or the mortgage industry
- Knowledge of state and federal mortgage origination regulations.
- Working knowledge of loan origination systems.
- Excellent communication skills - not afraid to ask questions when you need help.
- Ability to think critically and creatively to solve complex problems.
- High attention to detail and are extremely organized.
- Proven ability to work in a fast-paced environment and juggle multiple projects simultaneously.
