Incident Management Specialist

1 week ago

New York County New York, United States Services For The Underserved, Inc. Full time
Incident Management Specialist Job Description

At Services For The Underserved, Inc., we are seeking a highly skilled Incident Management Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the health and safety of individuals we serve.

Key Responsibilities:
  • Incident Reporting and Compliance: Ensure all incidents are reported in compliance with regulatory requirements, maintaining accurate and timely records.
  • Protective Measures: Implement protective measures to prevent reoccurrence of incidents, prioritizing the health and safety of individuals we serve.
  • Quality Assurance: Conduct thorough investigations, review notifications, and occurrence reports to ensure compliance with agency and department policies and procedures.
  • Training and Development: Provide incident management training for all staff levels, promoting a culture of safety and compliance.
  • Reporting and Analysis: Maintain incident management reporting logs, analyzing trends and requesting corrective actions to improve incident response.
Key Performance Standards:
  • Communication: Demonstrate excellent interpersonal and professional skills, effectively communicating with team members and stakeholders.
  • Quality of Work: Assignments are accurate, complete, timely, and comply with agency and department policies and procedures.
  • Integrity and Compliance: Uphold personal and professional ethics, respecting the culture, beliefs, and abilities of individuals we serve.
  • Teamwork: Foster a collaborative team environment, sharing information and expertise to achieve common goals.
  • Self-Motivation and Flexibility: Demonstrate initiative and adaptability, maintaining a stable level of productivity in a fast-paced environment.
  • Job Knowledge: Stay up-to-date with current best practices and developments in incident management, applying relevant skills and knowledge to job functions.
  • Writing and Communication: Convey ideas and facts in writing, using clear and concise language that is easily understood by readers.
Qualifications:
  • Bachelor's Degree in a related field, together with a minimum of two (2) years of experience in the healthcare or non-profit field.
  • Ability to travel extensively and work a flexible schedule.
  • Preferred qualifications include a Master's Degree and incident management experience.

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