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Front Office Assistant

2 months ago

Phoenix, United States West Coast Plumbing & Air Full time

We are seeking a Front office assistant to join our team You will be responsible for helping our front office team with assistance of dispatch, follow up with customers, Filing, data entry, and helping with marketing. Excel spreadsheet and Quickbooks Knowledge

Prefer 9-5 shift or 10-6 shift Monday
- Friday *non remote* In office.

**Responsibilities**:

- Handle customer inquires, quotes, invoices
- Help manage field employees appointments and follow up
- Troubleshoot and resolve appointment issues and concerns
- Document and update customer records based on interactions
- Assist with phones, dispatching calls. Help with billing if needed
- Develop and maintain a knowledge base of the evolving products and services - Experience in Plumbing or HVAC a plus

**Qualifications**:

- 1 plus Previous experience in customer service and front office
- Ability to build rapport with clients and field employees
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Excel experience requested and Quickbooks
- HVAC or Plumbing customer service/dispatching experience a Plus
- Office located off 1-17 and Pinnacle Peak, not remote position.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Phoenix, AZ 85027: Relocate before starting work (required)

Work Location: In person

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