We have other current jobs related to this field that you can find below

  • Front Office Representative

    1 month ago

    Phoenix, United States Southwest Behavioral Health & Services Full time

    Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand...

  • Front Office Coordinator

    2 months ago

    Phoenix, United States ACCENT Hiring Group Full time

    Job DescriptionJob DescriptionFront Office CoordinatorPhoenixImmediate HireWe seek a highly motivated and customer-focused individual to join our team as a Front Office Coordinator.Duties: opening and closing the office, greeting customers, answering phones, maintaining office equipment, meeting arrangements, conference room management, audio-visual set-up,...

  • Lead Healthcare Front Office

    3 months ago

    Phoenix, United States Spooner Physical Therapy Full time

    Job Details Description At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join...

  • Front Office Manager

    3 days ago

    Phoenix, United States Capital Asset Management LLC Full time

    Company DescriptionCapital Asset Management LLC specializes in commercial real estate solutions aimed at creating value for clients. Our motto “Commercial Real Estate. “Better”, reflects our commitment to continually enhance our processes and policies for optimal performance. With offices in Phoenix, Nevada, California, and Hawaii, we provide...

  • Front Office Coordinator

    6 days ago

    Phoenix, Arizona, United States TFO Phoenix, Inc. Full time

    Position OverviewTFO Family Office Partners, previously known as TFO Phoenix, is a distinguished wealth management firm dedicated to serving families with excellence. We are currently in search of a Front Office Coordinator who will play a pivotal role in ensuring our operations run smoothly and efficiently.As the first point of contact for our clients and...

  • Front Office Coordinator

    6 days ago

    Phoenix, Arizona, United States Princess Dental Staffing Full time

    Position Overview: We are seeking a dedicated Front Office Coordinator to join our dynamic team at Princess Dental Staffing. This role is essential in ensuring the smooth operation of our busy specialty practice. Key Responsibilities: Manage incoming calls and provide excellent customer service. Schedule and confirm patient appointments efficiently. Check...

  • Front Office

    3 weeks ago

    Phoenix, United States Medix Full time

    Medix Healthcare:Front Office / PSR (Contract To Hire!)Location: Phoenix, AZ 85016Pay: $16-18/HRSchedule: M-F 8AM-5PM (Need Flexibility)Urgent Hiring!! * Must Haves To Apply*: HS Diploma/GED Front Office Experience (Ideally In Healthcare) Punctual & Committed To Full Time Availability! Duties/Day-To-Day: Checking Patients In and Out Scheduling Taking...

  • Medical Front Office

    2 months ago

    Phoenix, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Front Office

    1 week ago

    Phoenix, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Assistant Front Office Manager

    2 weeks ago

    Phoenix, United States Arizona Grand Resort & Spa Full time

    *This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee...

  • Front Office Representative

    7 days ago

    Phoenix, United States Southwest Behavioral Health Services Full time

    Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand...

  • Medical Front Office

    4 days ago

    Phoenix, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Hotel Front Office Supervisor

    2 weeks ago

    Phoenix, United States Crestview Management, LLC Full time

    Hotel Front Office Supervisor Job Description The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities: ...

  • Assistant Front Office Manager

    2 weeks ago

    Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

    *This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee...

  • Front Office Administrator

    1 month ago

    Phoenix, United States ZIA Full time

    About the job Front Office Administrator (Thunderbird) Thunderbird Dental Studio is seeking a dedicated and compassionate Front Office Administrator to join our dynamic team in Phoenix, AZ. Our practice prides itself on providing exceptional dental care in a warm and welcoming environment. If you are passionate about patient care, detail-oriented, and eager...

  • Front Office Receptionist

    2 months ago

    Phoenix, United States Southwest Womens Care PC Full time

    Job DescriptionJob DescriptionSouthwest Contemporary Women's Care is looking for a Front Office Receptionists for our Ahwatukee location. This position is the first to have the chance to impress our patients with caring and compassion. Those in this position have an opportunity to set a positive tone for the rest of the patient's visit. The perfect...

  • Front Office Professional

    4 weeks ago

    Phoenix, United States CQ Partners Full time

    Job DescriptionJob DescriptionJoin Our Team as a Front Office Professional at North Valley ENT!Are you a warm and friendly individual with a passion for patient care? Do you thrive in a fast-paced environment where your organizational skills and attention to detail make a real difference? If so, we want you to be part of our team at North Valley ENT, a...

  • Dental Front Office Coordinator

    3 months ago

    Phoenix, United States American Dental Companies Full time

    Job DescriptionJob DescriptionJoin Our Dynamic Team at Anthem Dentistry as a Dental Front Office Coordinator!Are you passionate about creating a welcoming patient environment and ensuring smooth office operations? We seek a dynamic and friendly Dental Front Office Coordinator to join our team!Key Responsibilities:- Greet patients with a warm smile and assist...

  • Front Office Coordinator

    1 month ago

    Phoenix, United States Serenity Healthcare, LLC Full time

    Front Office Coordinator Location: Phoenix-Desert Ridge, AZ Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Office Coordinator for our Phoenix-Desert Ridge, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent...

  • Front Office Assistant

    5 days ago

    Phoenix, United States Wyoming Dental Full time

    Job Description Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work Life Balance 3 Weeks...

Director of Front Office

1 month ago

Phoenix, United States Marriott Full time
Job Number 24114907
Job Category Rooms & Guest Services Operations
Location Renaissance Phoenix Downtown Hotel, 100 N 1st Street, Phoenix, Arizona, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.

 

CORE WORK ACTIVITIES

 

Leading Front Desk, Guest Services, and Security Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

 

Managing Guest Services and Front Desk Teams

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.

• Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.

• Handle guest complaints and verify that all guest issues are resolved.

 

Managing Security Team

• Protects property and provides a safe environment for guests and staff.

• Oversees all on-duty security personnel, including dispatcher.

• Supervises and coordinates job assignments and verifies that each officer is briefed on the day’s activities.

• Complies information and files written security reports.

 

Managing Projects and Policies

• Verifies compliance with all Front Office policies, standards and procedures.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

 

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

 

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

 

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.

 

The salary range for this position is $88,000 to $108,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.