Front Office Receptionist

2 months ago

Phoenix, United States Southwest Womens Care PC Full time
Job DescriptionJob Description

Southwest Contemporary Women's Care is looking for a Front Office Receptionists for our Ahwatukee location. This position is the first to have the chance to impress our patients with caring and compassion. Those in this position have an opportunity to set a positive tone for the rest of the patient's visit. The perfect person understands the importance of treating our patients as though they are a family member. They have good attendance, meet people with a smile and patiently assist them through the check in and check out process.

Office Hours: Mon - Thurs 8 a.m. to 5 p.m. and Friday 7:30 a.m. to 2:30 p.m. Pay Rate begins at $16 and is dependent on experience.

Benefits include: Medical, Dental, Vision, 401k, PTO, paid Holidays, uniforms and more

GENERAL JOB DESCRIPTION:

This position is responsible for performing medical receptionist functions. Employee must provide outstanding customer service and render patient care using knowledge, judgment and skills necessary to provide the highest level of care. Optimizes patient care by using effective customer service communication skills including kindness, tact and courtesy to ensure positive patient response/experience. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion, exhibits professional conduct and abides by the policy protecting confidentiality. Demonstrates problem solving skills and pro-active resolution. Attempts to handle problems/conflicts independently and with a sense of urgency.

Provide support including answering phones, maintaining the reception area, returning phone messages as necessary, watching over supplies/forms for ordering.

QUALIFICATIONS FOR THE JOB:

Education:

  • High school diploma/GED or equivalent working knowledge

Experience:

  • 2 Years front office or customer service experience in a medical or other setting
  • Medical front office or insurance billing experience helpful
  • Medical or other office software system experience

KEY COMPETENCIES:

  • Ability to perform basic math functions
  • Ability to handle confidential information and sensitive issues
  • Work under minimal supervision and make independent decisions using good judgment
  • Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present
  • Work cohesively as a team
  • Attention to detail and organizational skills
  • Multi-tasking activities
  • Adapt well to change
  • Performs efficiently exhibiting good analytical and problem solving skills
  • Approaches all situations with a positive attitude

RESPONSIBILITIES:

  • Responsible for greeting patients- stand to greet patients with a smile, identify self and use the patient’s first name when checking patients in and checking them out.
  • Patient registration – Performs registration processes, explains forms and obtains required signatures. Verifies insurance coverage and ensures authorization notification is received/noted from the billing office. Accurately performs data entry and documents necessary information specific to patient’s insurance plan.
  • Chart Prep – Review charts daily 1 day out for referrals from physicians, authorizations/benefit verification, ensure needed medical records are pulled and ready daily. Reminder phone calls to patients for follow up or missing paperwork if needed. Push paperwork to patients via Phreesia.
  • Billing – Serves as a liaison between the patient and the billing department as needed to address patient’s financial concerns or issues. Presents and explains financial responsibility to patients according to the verification of insurance benefits provided by the billing department. Provides available options for payment arrangements as appropriate. Assists patients and their families with completing financial documents when appropriate.
  • Financial – Accurately collects and enters copay/coinsurance payments for services delivered and performs daily payment reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork scanned to the billing department.
  • Appointment Scheduling – Responsible for accurately scheduling patient’s appointments including multiple OB appointments, in office procedures, routine and other appointments. Assists with reschedule needs due to provider out of office, urgent needs and office needs.
  • Understands and abides by all HIPAA regulations.
  • Willingness to communicate with clinical staff, billing staff and providers as needed.
  • Phones – Handles incoming and outgoing phone calls to support centralized scheduling as needed to ensure excellent customer service. Acts as a resource to all providers in order to provide optimal patient care.
  • Observant and attentive to patient needs throughout the common areas.
  • Assist with FMLA and disability paperwork; scan and task to clinical staff, obtain payment and call for patient pick up.
  • Warm transfer of all patient phone calls to different departments.
  • Basic document scanning to patient charts.
  • Daily maintenance of Phreesia triangles.
  • Check the front reception area and restrooms hourly.
  • Maintain a professional appearance; scrubs clean and wrinkle free, name tag and appropriate footwear worn at all times. Follows company policy regarding uniforms, tattoos, piercings and fragrance.
  • Available to arrive early/stay late on scheduled opening or closing shifts.
  • Correctly utilizes all company software including but not limited to Phreesia, Intergy and the SWCWC website.
  • Responsible for ordering supplies, prepping and organizing OB bags.
  • Distribute RX refill requests from front office fax machine to back office staff.
  • Distribute No Docs.
  • Performs other related work as requested/directed by management.
  • Attends all regular staff meetings.

  • Medical Front Office Receptionist

    1 month ago

    Phoenix, United States NATIVE HEALTH Full time

    Job DescriptionJob DescriptionCompany DescriptionAt NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.Mission:  To provide accessible holistic patient centered care, to empower our community to achieve the...

  • Bi-lingual Dental Front Office/Dental Receptionist

    2 weeks ago

    Phoenix, United States PDA Holdings LLC Full time

    Job DescriptionJob DescriptionWe’re searching for a friendly Dental Receptionist to make sure that dental patients’ appointments are properly booked, rescheduled, or canceled based on their needs. The dental receptionist’s duties include inputting patient information into our computer system, answering patients’ inquiries, and coordinating referrals...

  • Front Desk Receptionist

    2 months ago

    Phoenix, United States Barrow Brain & Spine Full time

    **Front Desk Receptionist** **Department:** Front Desk **Location:** Phoenix **BARROW BRAIN AND SPINE** **FRONT DESK/**RECEPTIONIST**** **Barrow Brain and Spine - Deer Valley Office** At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration and commitment to patient care. These are not just...

  • Front Desk Receptionist

    2 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionFront Desk ReceptionistLocation: ChandlerSchedule: 3 13 hour shifts (May vary)*Rotational Saturdays RequiredWe are a reputable healthcare organization dedicated to providing exceptional patient care and service. Our team is committed to creating a welcoming and supportive environment for our patients, ensuring they receive the...

  • Front Desk Receptionist

    2 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionFront Desk ReceptionistLocation: Phoenix - Desert RidgeSchedule: 3 13 hour shifts (May vary)*Rotational Saturdays RequiredWe are a reputable healthcare organization dedicated to providing exceptional patient care and service. Our team is committed to creating a welcoming and supportive environment for our patients, ensuring they...

  • Front Desk Receptionist

    2 weeks ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionFront Desk ReceptionistLocation: Phoenix - EstrellaSchedule: 3 13 hour shifts (May vary)*Rotational Saturdays RequiredWe are a reputable healthcare organization dedicated to providing exceptional patient care and service. Our team is committed to creating a welcoming and supportive environment for our patients, ensuring they...

  • Bilingual Front Office Receptionist

    1 month ago

    Phoenix, United States Resourcing Edge Services LLC Full time

    Our Newest Opportunity:  Job description Resourcing Edge, one of the most respected Professional Employer Organizations (PEO) in the market, has an immediate opening for a qualified Front Desk - Receptionist.  RE is committed to providing excellent Human Resource Services through access to knowledgeable and energetic professionals working in an...

  • Medical Front Office

    2 months ago

    Phoenix, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Medical Front Office

    1 week ago

    Phoenix, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Receptionist for Front Desk Operations

    14 hours ago

    Phoenix, Arizona, United States TMPC Full time

    Job OverviewPosition: Front Desk ReceptionistSalary: DOECategory: BLM - Front Desk ReceptionistLocation: Phoenix, AZ, United StatesCitizenship Required: United States CitizenshipClearance Type: Background (NACI)Telecommute: NOShift: 1st ShiftTravel Required: NOPositions Available: 1At TMPC, we are dedicated to fostering an environment where innovative ideas...

  • Front Desk Receptionist

    4 months ago

    Phoenix, United States Arizona Biltmore Dentistry Full time

    Job DescriptionJob DescriptionPosition Summary:Arizona Biltmore Dentistry, a leading dental practice in Phoenix, AZ, is seeking an organized and compassionate Front Desk Receptionist/Patient Intake Coordinator to join our team. We are committed to providing comprehensive and patient-centered dental care while embracing a holistic approach to oral health. If...

  • Medical Front Office

    4 days ago

    Phoenix, United States NextCare Full time

    Job DescriptionJob DescriptionNextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas,...

  • Front Desk Receptionist

    3 months ago

    Phoenix, United States TMPC Full time

    Job DescriptionJob DescriptionSalary: DOECategory: BLM - Front Desk ReceptionistLocation: Phoenix, AZ, United States of AmericaCitizenship Required: United States CitizenshipClearance Type: Background (NACI)Telecommute: NOShift: 1st Shift (United States of America)Travel Required: NOPositions Available: 1At CMA, our employees have incredible...

  • Receptionist for Front Desk Operations

    14 hours ago

    Phoenix, Arizona, United States TMPC Full time

    Position OverviewSalary: DOECategory: BLM - Front Desk ReceptionistLocation: Phoenix, AZ, United States of AmericaCitizenship Required: United States CitizenshipClearance Type: Background (NACI)Telecommute: NOShift: 1st Shift (United States of America)Travel Required: NOPositions Available: 1At TMPC, we provide our employees with exceptional opportunities to...

  • Reception/Front Office Administrator

    3 weeks ago

    Phoenix, United States TFO Phoenix, Inc. Full time

    Job DescriptionJob DescriptionTFO Family Office Partners, formerly TFO Phoenix, is a wealth management firm located in Phoenix, AZ.  Since our formation in 2011, we have seen growth in both of the number of families we serve and the number of talented employees we need to serve them effectively.  We are currently seeking a Receptionist to help us deliver...

  • Front Desk Receptionist

    2 months ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionFront Desk ReceptionistLocation: Phoenix-Biltmore, AZAre you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a receptionist for our Phoenix-Biltmore, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent...

  • Front Desk Receptionist

    2 months ago

    Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionFront Desk ReceptionistLocation: Phoenix-Desert Ridge, AZAre you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a receptionist for our Phoenix-Desert Ridge, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring...

  • Front Bar Receptionist

    3 months ago

    Phoenix, United States FACE FOUNDRI Full time

    Job Description Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply! The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed...

  • Office Assistant Receptionist

    3 days ago

    Phoenix, United States Staffing and Recruiting Firm Full time $18 - $19

    Job DescriptionJob DescriptionAbout UsWe’re a prominent, national employment agency experiencing fast growth and expansion. We support professionals securing positions on a direct-hire, temp-to-hire, or temporary basis across the country in countless industries and specialties. Our Phoenix office seeks a dynamic, energetic, polished communicator who can...

  • Hotel Front Desk Receptionist

    1 month ago

    Phoenix, United States Fairfield Inn & Suites Phoenix Midtown Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...