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Front Office Manager

3 months ago

Amboy, United States Equity LifeStyle Properties Full time

Job Overview:
**Duties**:

- Manage and supervise front desk staff, including training and scheduling
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints in a professional manner
- Maintain guest relations by providing personalized service
- Oversee reservations and room assignments to optimize occupancy
- Monitor and maintain the lobby area for cleanliness and organization
- Implement and enforce hotel policies and procedures
- Coordinate with other departments to ensure guest satisfaction

Qualifications:

- Strong customer service skills with a focus on guest satisfaction
- Proficiency in front desk operations and reservation systems
- Excellent communication and interpersonal abilities
- Knowledge of phone etiquette and handling guest inquiries effectively

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Resort

Ability to Commute:

- Amboy, IL (required)

Ability to Relocate:

- Amboy, IL: Relocate before starting work (required)

Work Location: In person