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Patient Operations Manager

2 months ago

Perth Amboy, New Jersey, United States Jewish Renaissance Medical Center Full time
Job Summary

We are seeking a highly skilled and experienced Patient Operations Manager to join our team at the Jewish Renaissance Medical Center. This is a full-time position responsible for overseeing the daily operations of our patient services department.

Key Responsibilities
  • Operational Excellence: Develop and implement strategies to maximize office productivity, streamline workflows, and improve overall efficiency.
  • Team Leadership: Supervise and manage a team of 10-20 employees, providing guidance, training, and development opportunities to ensure high-quality performance.
  • Communication: Foster open and effective communication between administrative staff, employees, physicians, and patients to ensure seamless coordination of patient services.
  • Quality Assurance: Develop and implement quality improvement plans, protocols, and procedures to ensure compliance with regulatory requirements and industry standards.
  • Financial Management: Oversee the collection of up-front co-payments and receivables, and manage departmental budgets to ensure financial sustainability.
  • Change Management: Develop and implement plans to manage change, communicate effectively with stakeholders, and build commitment to new initiatives.
  • Delegation: Delegate tasks and responsibilities to team members, providing guidance and support to ensure successful outcomes.
Requirements
  • Education: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Language Skills: Bilingual in English and Spanish.
  • Technical Skills: Proficient in computerized practice management systems, EMR systems, and Microsoft applications.