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Front Desk Intake Coordinator

2 months ago

Perth Amboy, New Jersey, United States Garces, Grabler & LeBrocq Full time
Job Summary

We are seeking a highly skilled and bilingual Front Desk Intake Coordinator to join our team at Garces, Grabler & LeBrocq. As a key member of our client acquisition team, you will play a pivotal role in providing administrative support to intake leads for new and prospective clients.

Key Responsibilities
  • Client Communication: Respond to phone calls, respond to perspective calls, and take notes to ensure timely and effective communication with clients.
  • Data Collection: Ask a series of questions to compile data and determine the next course of action for client referrals.
  • Referral Coordination: Collaborate with the Referral Department to receive, evaluate, collect data, and coordinate referral activities.
  • Case Management: Review alert calls for leads, create leads on the case management system, and process and upload documents.
  • Document Management: Organize and scan documents, research police reports, and maintain legal files and other relevant information in digital databases.
  • Client Support: Provide support to attorneys and paralegals to discuss intakes timely, communicate constructively, and enhance resolutions.
  • Administrative Support: Perform other duties as assigned to support the administrative staff.
Requirements
  • Communication Skills: Effectively communicate, actively listen, and convey points clearly and proactively.
  • Technical Skills: Proficient in Smart Advocate or similar case management system, Microsoft Office Suite, and other related software.
  • Organizational Skills: Demonstrate excellent organizational skills and attention to detail.
  • Language Skills: Bilingual, facility with English and Spanish is required.
  • Education: High School Diploma, GED or equivalent.
  • Experience: At least 2 years of experience in a Personal Injury legal firm or Medical Industry as a Receptionist, Medical Assistant or Referral Assistant.
Work Environment

This is a full-time position with a regular 8-hour shift, Monday to Friday, 9 am to 6 pm, with occasional weekends as needed. The ideal candidate will be able to work in a fast-paced environment, multitask, and adapt to changing priorities.