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Technical Account
3 months ago
**Calling all innovators - find your future at Fiserv.**
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Technical Account & Implementation Manager
**Technical Account and Implementation Manager**
**Join Our Team**:
At Fiserv, a global leader in financial services technology, we are looking for a proactive Technical Account and Implementation Manager to ensure the seamless execution and integration of clients onto our platforms. This role is crucial in enhancing client relationships and optimizing their experience by delivering technical solutions and operational support throughout the implementation process.
**What You Will Do**:
- Provide technical and operational guidance during the full lifecycle of client implementation, from setup to post-launch support.
- Manage project timelines, scope, and costs, ensuring effective communication and alignment with client and internal expectations.
- Develop comprehensive project plans and maintain continuous interaction with stakeholders to manage expectations and project milestones.
- Serve as the primary point of contact for clients, ensuring all technical questions are addressed with clarity and precision.
- Optimize and update implementation processes and documentation, including guides and API materials.
- Analyze technical problems and conduct root cause analysis to resolve issues promptly.
- Ensure adherence to Fiserv’s project methodologies and implementation management processes.
- Make informed decisions and recommendations, utilizing a high degree of initiative and independent judgment.
**What You Will Need To Have**:
- Proven experience in managing client implementations, preferably in the payments or fintech sectors.
- Strong proficiency in MS Office Suite, including MS Project, and experience with relational and non-relational databases.
- Excellent problem-solving skills, with the ability to conduct detailed analysis and troubleshooting.
- Strong organizational skills, with the ability to manage multiple projects simultaneously while maintaining strict attention to detail.
- Excellent communication skills, capable of engaging effectively with both technical and non-technical stakeholders.
**What Would Be Great To Have**:
- Bachelor’s degree in Business, Computer Science, Mathematics, Physics, or Engineering.
- Experience implementing solutions for PayFac clients and familiarity with Fiserv’s internal systems.
- Knowledge of project management tools like Confluence, JIRA, Clarity, and certifications in Project Management/SCRUM.
**Why Join Us?**
Fiserv is committed to continuous innovation and leadership in the financial services technology sector. As a Technical Account and Implementation Manager, you will play a pivotal role in driving our mission forward, impacting millions of transactions globally. We offer a dynamic work environment where your contributions are valued and your growth supported.
This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._
Thank you for considering employment with Fiserv. Please:
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**What you should know about us**:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune_®_ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
**Our commitment to Diversity and Inclusion**:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
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