Sr. Technical Operations Associate

3 weeks ago

Berkeley Heights, United States GalaxE.Solutions Full time

Role: Sr. Technical Operations Associate

Location: Berkeley Heights, NJ


What You Will Do:

  • CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.
  • Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
  • 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
  • Create application monitoring scripts and automate alerts that can inform of problems in logs files.
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
  • Point of escalation accountable for diagnosing and resolving customer impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics.
  • Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
  • Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with resources to assume the same.
  • Good verbal and written communication skills to be used for creation and updating standard operating procedures.
  • Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.


Skills and Experience You Will Need:

  1. Required:
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures.
  • Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop
  1. Desired:
  • Basic knowledge of Linux
  • Knowledge of Azure
  1. Education:
  • Bachelor’s degree in Computer Science/Information Systems, or equivalent


Who We Are:

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE

*Equal Opportunity Employer/Veterans/Disabled

** Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.

Physical Requirements:

Prolonged periods of remaining stationary at a desk and working on a computer

Must be able to lift to 15 lbs., as needed

Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)

Occasionally required to bend, kneel, crouch, and reach overhead.

Hand-eye coordination necessary to operate computers and various pieces of office equipment.

Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.


Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

This position requires a 10-panel drug test, except when not permissible by law, ordinance, etc. (This includes testing for marijuana)

For more information, please visit

  • Sr. Technical Operations Associate

    6 days ago

    Berkeley Heights, United States Aquinas Consulting Full time

    Job DescriptionJob DescriptionAquinas Consulting is currently look to fill a contract Sr. Technical Operations Associate Job in Berkeley Heights, NJ for a Professional IT Services Firm. Our client specializes in proprietary machine learning, predictive analytics solutions and the use of automation to achieve business transformation for some of the largest...

  • Sr. Technical Operations Associate

    8 hours ago

    Berkeley Heights, United States GalaxE.Solutions Full time

    What You Will Do CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool. Experience with Windows systems troubleshooting within non-production and production multi-tier environments. 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents. Create application...

  • Senior Technical Operations Associate(ITCM Cash and Logistics)

    2 weeks ago

    Berkeley Heights, United States Coforge Full time

    Role: Senior Technical Operations Associate(ITCM Cash and Logistics)Location: Berkeley Heights, NJKey Skills: CA Server Automation, CA ITCM, Powershell, SQL, Agile, Production Support.Mode of Hire: Full TimeExperience: 08+ years We at Coforge are hiring for Senior Technical Operations Associate (ITCM Cash and Logistics) with the following skillset :-5+ years...

  • Senior Technical Operations Associate(ITCM Cash and Logistics)

    1 week ago

    Berkeley Heights, United States Coforge Full time

    Role: Senior Technical Operations Associate(ITCM Cash and Logistics)Location: Berkeley Heights, NJKey Skills: CA Server Automation, CA ITCM, Powershell, SQL, Agile, Production Support.Mode of Hire: Full TimeExperience: 08+ years We at Coforge are hiring for Senior Technical Operations Associate (ITCM Cash and Logistics) with the following skillset :-5+ years...

  • Technical Operations Analyst

    2 weeks ago

    Berkeley Heights, United States Themesoft Inc. Full time

    Role: Tech Operation AnalystLocation: Berkeley Heights, NJ (Onsite)Duration: 12+ Months Contract Job Description As a Technical Operations Advisory, you will assume a key leadership role in the day-to-day operations of the Risk Application Operations support group within the Card Services Payments organization. You will lead detection and troubleshooting of...

  • Technical Operations Analyst

    1 week ago

    Berkeley Heights, United States Themesoft Inc. Full time

    Role: Tech Operation AnalystLocation: Berkeley Heights, NJ (Onsite)Duration: 12+ Months Contract Job Description As a Technical Operations Advisory, you will assume a key leadership role in the day-to-day operations of the Risk Application Operations support group within the Card Services Payments organization. You will lead detection and troubleshooting of...

  • Senior Technical Operations Associate(ITCM Cash and Logistics)

    1 week ago

    Berkeley Heights, New Jersey, United States Coforge Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Operations Associate to join our team at Coforge. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our ATM application and cash and logistics services.Key ResponsibilitiesCA Server Automation and CA ITCM: Utilize CA Server Automation and CA ITCM...

  • Senior Technical Operations Specialist

    1 week ago

    Berkeley Heights, New Jersey, United States Themesoft Inc. Full time

    Job DescriptionRole: Technical Operations LeadLocation: RemoteDuration: 12+ Months ContractJob Summary:We are seeking a highly skilled Technical Operations Lead to join our team at Themesoft Inc. as a Technical Operations Analyst. The successful candidate will assume a key leadership role in the day-to-day operations of our Risk Application Operations...

  • Technical Operations Specialist

    1 week ago

    Berkeley Heights, New Jersey, United States Coforge Full time

    Job SummaryWe are seeking a highly skilled Technical Operations Specialist to join our team at Coforge. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our technical infrastructure and applications.Key ResponsibilitiesCA Server Automation and CA ITCM: Utilize CA Server Automation and CA ITCM to automate...

  • Sr. Tech Support Consultant

    7 days ago

    Berkeley Heights, United States Nava Software Solutions LLC Full time

    Job DescriptionJob DescriptionNAVA Software solutions is looking for a Sr. Tech Support ConsultantDetails:Sr. Tech Support ConsultantLocation: Berkeley Heights NJDuration: Full time/Direct Hire Job Description:CA Server Automation which includes CA ITCM need knowledge with in using the CA tool.Experience with Windows systems troubleshooting within...

  • Sr Associate, Product Launch Planning

    1 month ago

    Berkeley Heights, United States Breckenridge Pharmaceutical Inc Full time

    Job DescriptionJob DescriptionBreckenridge Pharmaceutical develops and markets high-quality, added-value and cost-effective generic drugs in the United States. Our products are developed in the group’s own R&D facilities and through strategic partnerships with manufactures from around the world.JOB SUMMARY:The Senior Product Launch Planning Associate will...

  • Technical Operations Specialist

    4 days ago

    Berkeley Heights, New Jersey, United States Aquinas Consulting Full time

    Job SummaryAquinas Consulting is seeking a highly skilled Technical Operations Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical expertise and support to our clients.Key ResponsibilitiesCA Server Automation: Utilize CA ITCM to automate and streamline server management processes.Windows...

  • Sr. Devops Engineer

    4 weeks ago

    Berkeley Heights, United States The Judge Group Full time

    Our client is currently seeking a Sr. Devops Engineer Sr. Devops EngineerBerkeley Heights NJ, Omaha NE (Onsite)Contract to HireDescription:What you will do as a DevOps Engineer: • Azure Expertise - Implement robust zero trust architecture around identity and access management (IAM) and data encryption to ensure security. • Infrastructure Skills - You'll...

  • **Sr Director of Operations**

    1 day ago

    Needham Heights, Massachusetts, United States SharkNinja Full time

    About the RoleWe are seeking a highly experienced and skilled **Sr Director of Operations** to join our team at SharkNinja. As a key member of our leadership team, you will be responsible for leading our operations and supply chain functions to ensure the delivery of high-quality products to our customers.Key ResponsibilitiesPartner with cross-functional...

  • Retail Sr. Assistant Store Manager

    4 weeks ago

    Berkeley, California, United States The ODP Corporation Full time

    OverviewAt Office Depot, Inc., the Retail Sr. Assistant Store Manager is a valuable part of the store's leadership team. Through your leadership and expertise, the Sr. Assistant Store Manager owns driving total sales and services growth in our stores. This role is accountable for achieving sales goals for various services and leading sales training in the...

  • Retail Sr. Assistant Store Manager

    3 weeks ago

    Berkeley, United States The ODP Corporation Full time

    Overview At Office Depot, Inc., the Retail Sr. Assistant Store Manager is a valuable part of the store’s leadership team. Through your leadership and expertise, the Sr. Assistant Store Manager owns driving total sales and services growth in our stores. This role is accountable for achieving sales goals for various services and leading sales training...

  • Technical Business Analyst

    3 weeks ago

    Berkeley Heights, United States Tekgence Inc Full time

    Job Description:Seeking a strong Technical Business analyst with Previous development or coding background and then becoming a BA preferred.Should be able to understand technology infrastructure data flows etc.Interaction with java developers and architects to ensure technical feasibility.Should have hands on Angular coding experience, On top of it we need a...

  • Technical Business Analyst

    3 weeks ago

    Berkeley Heights, United States Tekgence Inc Full time

    Job Description:Seeking a strong Technical Business analyst with Previous development or coding background and then becoming a BA preferred.Should be able to understand technology infrastructure data flows etc.Interaction with java developers and architects to ensure technical feasibility.Should have hands on Angular coding experience, On top of it we need a...

  • IT Operations Manager

    1 week ago

    Berkeley Heights, New Jersey, United States Coforge Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Operations Associate to join our team at Coforge. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our technical infrastructure and applications.Key ResponsibilitiesCA Server Automation and CA ITCM: Utilize CA Server Automation and CA ITCM to...

  • Technical Business Analyst with Java

    5 days ago

    Berkeley Heights, United States enexusglobal Full time

    Job DescriptionJob DescriptionRole- Technical Business Analyst with JavaTax Term- only W2 contract/Full TimeYears: 9+ years experience requiredLocation: Berkeley Heights, NJ (5 Days Onsite)Job Description:Seeking a strong Technical Business analyst with Previous development or coding background and then becoming a BA preferred.Should be able to understand...