Sr. Technical Operations Associate
6 days ago
Aquinas Consulting is currently look to fill a contract Sr. Technical Operations Associate Job in Berkeley Heights, NJ for a Professional IT Services Firm. Our client specializes in proprietary machine learning, predictive analytics solutions and the use of automation to achieve business transformation for some of the largest companies in the world.
Sr. Technical Operations Associate Job Responsibilities:
- CA Server Automation which includes CA ITCM – need knowledge with in using the CA tool.
- Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
- 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
- Create application monitoring scripts and automate alerts that can inform of problems in logs files.
- Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
- Point of escalation accountable for diagnosing and resolving customer impacting issues.
- Review turnover artifacts to ensure completion prior to executing production installs.
- Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
- Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
- Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
- Maintain and/or create technical support documentation, and work with resources to assume the same.
Sr. Technical Operations Associate Job qualifications:
- 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
- CA Server Automation which includes CA ITCM
- Hands-on knowledge of writing SQL for Oracle or SQL Server
- Solid experience scripting in PowerShell
- Microsoft Desktop Services, Virtual Services
- Experienced in Agile and DevOps environments and cultures.
- Knowledge of ITIL production support best practices
- ATM knowledge and strong knowledge of Microsoft Office Suite
- Knowledge of Splunk and ExtraHop
Desired:
- Basic knowledge of Linux
- Knowledge of Azure
If you are interested in this contract Sr. Technical Operations Associate Job in Berkeley Heights, NJ please apply now to be connected with a member of our team.
Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com
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