Senior Technical Support Specialist

3 days ago

Berkeley Heights, New Jersey, United States Nava Software Solutions LLC Full time
Job Overview

Nava Software Solutions LLC is seeking a highly skilled Sr. Technical Support Consultant to join our team.

Key Responsibilities:

  • Provide 24x7 on-call support for applications on a rotating basis and participate in the resolution of escalated incidents.
  • Create application monitoring scripts and automate alerts to inform of problems in log files.
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
  • Point of escalation accountable for diagnosing and resolving customer-impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics.
  • Perform coordination of cross-functional departments to identify project issues, monitor action items, and follow-up to ensure resolutions.
  • Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Ensure monitoring alerts and system events are risk-assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with resources to assume the same.
  • Good verbal and written communication skills to be used for creation and updating standard operating procedures.

Requirements:

  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures.
  • Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop

Desired:

  • Basic knowledge of Linux
  • Knowledge of Azure

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