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Client Support Associate

4 months ago

Hampton, United States REI Communications Full time

As we bring new clients into our competitive portfolio, we are looking for leaders to fill a Client Support Associate position. Our organization is like a team sport where everyone has a role to play in the success of the company toward a common goal of increasing our client’s bottom line. We are seeking competitive and independent Client Support Associates who do not mind working hard and will take our training and make it their own.

Our Client Support Associates take pride in creating a unique experience for our customers through the relationships we build. Our Client Support Associates maintain a competitive edge consistently looking at market trends and making necessary adjustments to achieve the first-rate results for our clients. This personalized approach and competitive drive to be the best have given us a platform for sustainability and made us the leader in our industry.

**We are looking for the following characteristics in a Client Support Associate**:

- Confidence in the ability to learn new skills and take on more responsibilities
- Communicate efficiently and respectfully with everyone in the Client Support Associate and Management team
- Ability to close sales, upsell products, and navigate POS systems
- A team player who is eager to collaborate with others
- Enthusiastic, personable, and professional demeanor while interacting with clients, consumers, management, and team members
- Motivated to enhance skills and take on new challenges

**Client Support Associates are expected to enact the following Responsibilities**:

- Input customer data and track sales records in our POS system
- Stay competitive with our client's competitors through research to better understand the services they are offering in comparison
- Create positive, trusting, and lasting relationships with customers to increase customer retention and long-term sales
- Collaborate with fellow Client Service Representatives on how to improve customer questions and ensure an unmatched customer experience
- Accept coaching to develop leadership skills and take on mentorship of new employees

**Education Qualifications Needed**:

- High school diploma or equivalent
- 1-2 years of experience in Client Support, Customer Support, Sales, or related fields
- A Degree or pursuing a degree in a related field is a plus

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- On-the-job training
- Professional development assistance

Shift:

- 8 hour shift
- Day shift

Work setting:

- In-person
- Office

Work Location: In person