Client Support Specialist

2 weeks ago


Hampton, Virginia, United States Smart Solutions Inc Full time


Position Overview: We are looking for motivated individuals who are dedicated to providing outstanding client support and are excited to join our innovative team. This role presents a chance to acquire significant experience in client relations while thriving in a dynamic and collaborative atmosphere.

Key Responsibilities:
  • Deliver courteous and professional support to clients through face-to-face interactions.
  • Address customer inquiries promptly, resolve issues, and refer complex matters to the appropriate team members.
  • Assist clients with product details, order management, billing questions, and service requests.
  • Keep precise customer records and documentation utilizing CRM tools.
  • Work alongside other team members to ensure effective communication and coordination.
  • Spot opportunities to enhance client satisfaction and propose process enhancements.
Qualifications:
  • High school diploma or equivalent; further education is advantageous.
  • Prior experience in client support, retail, hospitality, or a similar field is preferred but not mandatory.
  • Exceptional communication abilities, both verbal and written, with a focus on customer satisfaction.
  • Strong analytical skills and the capability to manage client inquiries and complaints efficiently.
  • Familiarity with Microsoft Office Suite and CRM software is beneficial.
  • Ability to handle multiple tasks, prioritize effectively, and work proficiently in a fast-paced setting.
  • Positive demeanor, strong work ethic, and eagerness to learn and develop.
Why Choose Smart Solutions Inc:
  • Gain invaluable experience in client support and develop transferable skills.
  • Be part of a collaborative and encouraging team environment with opportunities for professional growth.
  • Enjoy a competitive salary and benefits package.
  • Experience diverse projects and clients across various sectors.


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