Client Optimization Specialist
1 week ago
About the Role
The Associate Client Consultant will play a key part in driving client and product optimization across the TSYS Product Ecosystem to expand revenue and deepen client engagement opportunities. This role will work closely with clients to optimize business processes using TSYS products, strengthening client relationships, driving revenue growth, and enhancing cardholder satisfaction throughout the customer journey.
Key Responsibilities
- Collaborate with the Customer Success team and Sales Managers to understand client vision, portfolio performance, goals, and challenges.
- Apply strategic thinking to contribute to the development of client objectives and achieve goals in creative and effective ways.
- Provide data-centric consultation to align client objectives with innovative solutions using TSYS products and services that provide value to the client and their cardholders.
- Work with the Business Intelligence team to develop business cases, use cases, and case studies to facilitate client conversations using data-driven methodologies.
- Conduct product demos and presentations and assist product with go-to-market packaging.
- Possess a passion for applying data and analytics to card issuer portfolio data.
- Develop relationships with client counterparts through consulting engagements.
Requirements
- Knowledgeable of the financial services industry and credit card issuing, with knowledge of TSYS products and services encouraged.
- Ability to clearly communicate insights and recommendations to teams and business stakeholders.
- General knowledge of web technology, data structures, and data visualization.
- Data analysis and visualization skills to bring business cases and opportunities to life for a client.
- Ability to multitask, juggling multiple clients/projects and initiatives, with strong prioritization and follow-up skills.
- Apply proven solutions to client problems.
Qualifications
- 6+ years of relevant experience and/or working knowledge of the issuing and payment card business from both a card issuer perspective and a general understanding from the technology and processing side of the business.
- Consulting or experience providing expert advice and solutions in areas such as strategy, technology, and operations.
- Bachelor's Degree in Information Technology, Computer Science, MIS, Business, or equivalent work experience.
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