Associate Client Consultant

2 months ago

East Hampton, United States Total System Services LLC Full time

Description

Summary

The Associate Client Consultant will have responsibility for driving client and product optimization across the TSYS Product Ecosystem for revenue expansion and deepened client engagement opportunities. Individuals will work closely with clients to optimize business processes using TSYS products. This consultative approach will strengthen client relationships, drive revenue growth, and enhance cardholder satisfaction throughout the customer journey.

Candidates will help TSYS capture revenue through consulting and product adoption, ultimately delivering significant value to our clients. A successful candidate will think and operate like an issuing client that optimizes both portfolio and product engagement across the payment card lifecycle. 

Job Specific Required Skills & Competencies

What Part Will You Play?

Works with the Customer Success team and Sales Managers to gain an understanding of client vision, portfolio performance, goals, and challenges.

Uses strategic thinking skills to contribute to development of client objectives to achieve goals in creative and effective ways.

Provides data-centric consultation to align client objectives into innovative solutions with TSYS products & services that provide value to the client and their cardholders.

Works with the Business Intelligence team to develop business cases, use cases and case studies to facilitate client conversations using data-driven methodologies.

Conducts product demos and presentations and assists product with go-to-market packaging.

Passionate about applying data and analytics to card issuer portfolio data.

Develops relationships with client counterparts through consulting engagements. 

Skills / Knowledge

Knowledgeable of the financial services industry and credit card issuing. Knowledge of TSYS products and services is encouraged.

Ability to clearly communicate insights and recommendations to teams and business stakeholders.

General knowledge of web technology, data structures, and data visualization.

Data analysis and visualization skills to bring business cases and opportunities to life for a client.

Ability to multitask, juggling multiple clients/projects and initiatives, strong prioritization and follow up skills. Prioritizes most urgent work. 

Applies proven solutions to client problems.

Qualifications

Experience: 

6+ years relevant experience and/or working knowledge of the issuing and payment card business from both a card issuer perspective as well as a general understanding from the technology and processing side of the business

Consulting or experience providing expert advice and solutions in areas such as strategy, technology, and operations

Education: Bachelor's Degree - Information Technology, Computer Science, MIS, Business or equivalent work experience, such as relevant technical background and/or work product/SME knowledge in lieu of a degree.

The position listed in this requisition is ineligible for the referral bonus award program #LI-Hybrid 

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