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Tpwd - Customer Service Representative I
3 months ago
**TPWD - Customer Service Representative I (Reservation Agent)** **(**00042390**)**
**Organization**: PARKS AND WILDLIFE DEPARTMENT
**Primary Location**: Texas-Austin
**Work Locations**: DW-TPWD Headquarters 4200 Smith School Road Austin 78744
**Job**: Office and Administrative Support
**Employee Status**: Regular
**Schedule**: Full-time
**Standard Hours Per Week**: 40.00
**Travel**: Yes, 5 % of the Time
**State Job Code**: 0132
**Salary Admin Plan**: A
**Grade**: 11
**Salary (Pay Basis)**: 3,249.68 - 3,249.68 (Monthly)
**Number of Openings**: 1
**Overtime Status**: Non-exempt
**Job Posting**: May 29, 2024, 8:45:33 AM
**Closing Date**: Jun 12, 2024, 11:59:00 PM
**Description**
**TPWD MISSION**
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
**PLEASE NOTE**:
**WATCH OUR** VIDEO ON HOW TO APPLY FOR JOBS**
**MILITARY OCCUPATIONAL SPECIALTY CODES**:
**Job Classification**
**Service**
**Military Specialty**
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
- More information on military occupational specialty codes can be found below:
**1.** **Veteran
- **DD214 showing honorable discharge.
**2.** **Surviving spouse of a veteran who has not remarried
- **Marriage Certificate and DD Form 1300 or appropriate documentation.
**3.** **Orphan of a veteran killed while on active duty
- **Birth Certificate and DD Form 1300 or appropriate documentation.
**4.** **Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty
- **Marriage Certificate and copy of spouses active duty military orders.
**5.** **Spouse of a veteran with disability and is the primary income for household
- **Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
**BENEFITS**:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. **Click **HERE** to view our Benefits page.**
**HIRING CONTACT**:Danielle Beisert, (512) 389-8912
**PHYSICAL WORK ADDRESS**: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744
**GENERAL DESCRIPTION**
Under the direction of the Customer Service Center Manager, this position performs entry-level to routine customer service work in the Texas Parks and Wildlife Department (TPWD) Customer Service Center dealing with park reservations. Work involves verbal and electronic customer contact, providing customer service support, as well as responding to various public complaints and inquiries for information and state services. Responsible for booking park reservations and modifications, and provides park information on park use, facilities, programs, and services. Conducts retail sales of State Park Passes, State Park Gift Cards, and branded merchandise sales and related services. Collects and processes reservation and merchandise payments, refunds, and assesses administrative penalty charges for facility transfers and cancelations. Work requires preparation, interpretation, and dissemination of information concerning agency programs, including boater, hunter, and fishing education and licensing requirements, as well as interpreting and explaining rules, regulations, policies, and procedures. Creates and maintains related activity logs, reconciliation reports, and conducts and compiles research information for public dissemination, and maintains public information, performance files, and reports on services. Work under moderate supervision, with mínimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
**Qualifications**
**MINIMUM QUALIFICATIONS**:
**Education**:
Graduation from High School or GED.
**Experience**:
One year experience working in a high-volume customer contact setting;
Experience operating a computer, and working with word processing, spreadsheet, and personal information management software and entering computer data.
NOTE: Experience may have occurred concurrently.
**Licensure**:
Applicant must possess a valid State driver’s license.
**PREFERRED QUALIFICATIONS**
