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Client Success Manager

4 months ago

Fort Myers, United States Island IT Pros Full time

The Client Success Manager at Island IT Pros will play a critical role in ensuring smooth daily operations within the office. This individual will be responsible for managing and triaging client communications, answering phones, and following up in a timely manner. Additional responsibilities may include handling billing and accounts receivable (AR), and providing administrative support to ensure the efficient operation of the office.

**Key Responsibilities**:

- **Client Communications**:

- Ensure prompt and professional responses to client inquiries.
- Schedule and coordinate client meetings and follow-ups.
- **Phone Management**:

- Answer and direct phone calls to the appropriate personnel.
- Take detailed messages and ensure timely delivery.
- Maintain a log of all incoming calls and follow-up actions.
- **Billing and Accounts Receivable**:

- Generate and send invoices to clients.
- Follow up on outstanding invoices and ensure timely payments.
- Maintain accurate records of billing and AR transactions.

**Qualifications**:

- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in an administrative or office management role, preferably in an IT company.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with billing and AR processes.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to handle confidential information with discretion.

**Personal Attributes**:

- Detail-oriented and proactive.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Professional demeanor and positive attitude.

**Working Conditions**:

- Remote (work from home) with standard working hours.
- Occasional overtime may be required during busy periods.

**Job Types**: Full-time, Part-time

Pay: $45,275.13 - $57,776.50 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

**Location**:

- Fort Myers, FL (required)

Work Location: Remote