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Full Time Client Services Representative

3 months ago

Jacksonville, United States Professional Debt Mediation, Inc. Full time

**Full Time Client Services Representative**

Do you enjoy talking with people, problem solving and a fast paced environment? Then our Client Service Representative position may be the perfect career choice for you.

This position is the voice of the Company to our business Clients - only the best will do.

**Key Responsibilities**:

- Serve as the primary point of contact between client and our organization
- Ensure our records are accurate and updated
- Communicate monthly to our clients averaging 100+ outbound calls per day
- Respond accurately and timely to all client inquiries
- Support the needs and requests of other Team members and Departments when related to the client’s account
- Contact inactive clients to update their records and determine if they will begin utilizing our services again
- Minimum of 1 year customer service telephone experience
- Excellent oral and written skills
- Ability to multi task and pay attention to detail
- Positive attitude and ability to work well within a Team environment
- Professionalism, energetic and highly self motivated qualities are a must
- Some sales experience helpful, but not required

This position is in person/in office, Monday through Friday 8:30 am - 5:30 pm. Compensation includes base pay of $17 - $19 an hour. We also offer benefits including Medical, Dental, Vision and Life Insurance as well as Monthly Paid Time Off, Paid Holidays, Vacation and 401K.

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Are you able to work full time in-office?

**Education**:

- High school or equivalent (required)

**Experience**:

- Over the Phone Customer Service: 2 years (required)
- Business to Business Customer Service: 1 year (required)

Work Location: In person