Backflow Service Representative

1 week ago


Jacksonville, Florida, United States P3 Services Full time
Job Description

Job Summary:

P3 Services is seeking a highly skilled and customer-focused Backflow Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring timely and efficient resolution of customer inquiries, and supporting our service managers with administrative tasks.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a professional and courteous manner, providing accurate information and resolving issues in a timely and efficient manner.
  • Administrative Support: Assist service managers with tasks such as filing, sending proposals, and maintaining accurate records of job assignments and work performed.
  • Scheduling and Dispatching: Schedule appointments for backflow services and dispatch technicians to job sites in a timely and efficient manner.
  • Communication: Communicate with customers to ensure their needs are being met and resolve any issues that arise.
  • Record Keeping: Record customer information and details of service requests in our database.
  • Invoice and Payment Processing: Issue invoices and collect payments for services rendered.
  • Follow-up Support: Provide follow-up support and maintain ongoing customer relationships.
  • Emergency Response: Respond to emergency service requests in a timely and efficient manner.

Requirements:

  • Customer Service Experience: Proven experience in providing exceptional customer service in a fast-paced environment.
  • Communication and Problem-Solving Skills: Strong communication, problem-solving, and organizational skills.
  • Team Player: Ability to work collaboratively as part of a team.
  • Technical Skills: Experience with Service Titan or similar software is a plus.
  • Personal Qualities: Humble, Hungry, and Smart, with a strong work ethic and commitment to excellence.

Benefits:

  • Competitive Pay: Competitive salary and bonus program.
  • Paid Holidays: Paid holidays and vacation benefits.
  • 401k Employer Match: Employer-matched 401k plan.


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