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Client Service Representative I

2 months ago

Jacksonville, Florida, United States HonorVet Technologies Full time
Position Overview:
As a vital member of our team at HonorVet Technologies, you will be responsible for managing and executing loss assignments in accordance with client directives.

Key Responsibilities:
  • Facilitate emergency communications with contractors through three-way calls involving homeowners.
  • Achieve and uphold proficiency in all client and departmental guidelines and updates.
  • Meet required performance metrics as established by the center.
  • Ensure that quality standards are consistently met, with accurate documentation of assignments.
  • Identify and investigate assignment discrepancies as necessary.
  • Deliver exceptional customer service to both internal colleagues and external clients.
  • Handle emergency and catastrophic event assignments promptly as they arise.
  • Maintain a comprehensive understanding of all software applications utilized for departmental tasks.
  • Conduct customer satisfaction assessments.
  • Engage in special projects or additional responsibilities as assigned.

Required Skills:
  • Proven experience in customer service and administrative tasks.
  • Prior experience in a customer service or call center environment is advantageous.
  • Familiarity with home improvement or reconstruction projects is beneficial.
  • Exceptional written and verbal communication skills, demonstrating proper grammar and a consistently professional demeanor.

Technical Proficiencies:
  • Competence in a multi-tasking computer environment, with proficiency in MS Office applications (e.g., Outlook, Word, Excel).
  • Strong attention to detail and organizational capabilities.
  • Effective time management skills with the ability to handle multiple tasks simultaneously.
  • Analytical and problem-solving skills.
  • Ability to work independently with minimal oversight.
  • Strong interpersonal skills and the ability to foster relationships.
  • Demonstrated work ethic with a readiness to work additional hours during peak events.

Educational Requirements:
A high school diploma is mandatory, with some college education preferred or an equivalent combination of education and experience.