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Client Support Representative

2 months ago

Jacksonville, Florida, United States GL2 Partners Full time

Join Our Team as a Member Service Representative

GL2 Partners is looking for a committed Member Service Representative to enhance our Customer Service division. The successful candidate will play a vital role in delivering outstanding support to our members, addressing their questions and concerns promptly and professionally. This position is essential in fostering positive connections with our members and ensuring their satisfaction with our offerings.

Key Responsibilities:
  • Handle member inquiries through various communication channels including phone, email, and chat.
  • Assist members with managing their accounts and resolving issues.
  • Process requests from members, including updates to accounts and payment processing.
  • Provide detailed information regarding our products, services, and current promotions.
  • Effectively resolve member complaints and concerns in a timely manner.
Required Qualifications:
  • High school diploma or equivalent educational background.
  • A minimum of 1 year of experience in customer service.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities.
  • Ability to thrive in a fast-paced work environment.
  • Familiarity with Microsoft Office and CRM software.
Essential Skills:
  • Customer-oriented approach.
  • Attention to detail and accuracy.
  • Ability to manage multiple tasks and prioritize effectively.
  • Collaborative team player with a positive demeanor.
  • Flexibility and adaptability to changing situations.

If you are dedicated to providing outstanding service and nurturing relationships with clients, we encourage you to consider this opportunity with GL2 Partners.

Job Posted by ApplicantPro