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Client Support Representative

2 months ago

Jacksonville, United States SS&C Technologies Full time

Job Description

Product Representative

Locations : Jacksonville, FL | Hybrid (6 days/month) What You Will Get To Do: As a Product Representative for the Client Services (CS) Group, you will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction. What You Will Bring: Strong customer focus and ability to manage and exceed clients’ expectations for support. Excellent interpersonal skills and ability to work well within a team environment. Superior troubleshooting and analysis / resolution skills. Proven aptitude to learn complex technical and theoretical information quickly. Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities. Excellent written and verbal communication skills in English, with a strong attention to detail. Ability to understand and convey client business requirements to senior level resources for escalation. Working knowledge of MS Windows, MS Office, system architecture, and environments. Flexibility to support market hours. Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model A Bachelor’s Degree. Advantageous and preferred: A degree: MIS, computer science, other technical, economics, business management, or finance.

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