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Backflow Service Representative

2 months ago

Jacksonville, Florida, United States P3 Services Full time
Job Description

Job Summary:

P3 Services is seeking a highly skilled and customer-focused Backflow Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate information and resolving issues to their satisfaction.
  • Service Coordination: Schedule appointments for backflow services and dispatch technicians to job sites, ensuring seamless communication with customers and internal teams.
  • Record Keeping: Maintain accurate records of customer information, service requests, and job assignments, ensuring compliance with company standards.
  • Financial Management: Process invoices and collect payments for services rendered, ensuring timely and accurate financial transactions.
  • Quality Assurance: Monitor and respond to emergency service requests in a timely and efficient manner, ensuring exceptional customer satisfaction.

Requirements:

  • Education and Experience: High school diploma or equivalent required; customer service experience preferred.
  • Skills and Abilities: Strong communication, problem-solving, and organizational skills; ability to work in a fast-paced environment and prioritize tasks effectively.
  • Personal Qualities: Humble, hungry, and smart; a team player with a customer-centric approach.

Benefits:

  • Competitive Pay: Competitive salary and bonus structure.
  • Benefits Package: Comprehensive benefits package, including paid holidays, vacation time, and employer-matched 401(k) plan.