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Branch Operations Manager

3 months ago

Johnston, United States Mirabito Energy Products Energy Division Full time

**Position**: Branch Operations Manager

**Reports to**: Region General Manager

**Status**: Fulltime, exempt

**Salary**: $75,000 - $85,000

**ESSENTIAL FUNCTIONS ? Responsibilities include and are not limited to**:

- Oversee the day to day operations of the designated branch.
- Conduct the day to day dispatching of service installs, repairs and cleanings to customers throughout the designated market.
- Consistently render the best customer satisfaction to the public, through a well-trained staff, and product availability.
- Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when necessary.
- Must productively multitask and efficiently navigate industry specific software.
- Promote a culture of safety on a daily basis through trainings, providing information and knowledge to employees about DEC and environmental safety measures and procedures; making sure employees follow all DOT, DEC and company compliance 100% of the time.
- Manage all noted deficiencies and ensuring immediate action is taken to resolve the deficiency.
- Perform weekly inspections/walk through of your designated fleet.
- Manage and maintain maintenance records and the timely service of designated equipment 100% of the time.
- Manage and maintain daily exception report.
- Manage truck and vehicle maintenance record to ensure that all vehicles adhere to company policies and procedures.
- Maintain customer database with current information.
- Conduct clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
- Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.
- Must be able to remain in a stationary position 90% of the time.
- Adhere to company policies and procedures 100% of the time
- Possess a valid driver?s license and ability to obtain a valid CDL with additional endorsements preferred.

**RESPONSIBILITIES ? Responsibilities include and are not limited to**:

- Take incoming customer calls and dispatch in a timely basis including after hours and weekends for both drivers and service technicians.
- Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies.
- Create dispatch ticket for all service calls and respond to all messages left overnight.
- Manage and maintain the on call schedule for the drivers and service technicians.
- Communicate and follow up on all pending and recommended service work with customers.
- Review, maintain and renew annual service agreement in accordance to company policy.
- Maintain customer history files in database.
- Prepare paperwork for all manufacture warranty parts.
- Maintain service invoice log and update service database from service ticket
- Maintain on call schedule, to include 1st on call and stand by driver.
- Manage driver timecards by comparing them to daily delivery tickets.
- Ensure the economic use of company supplies, resources and assets.
- Comply with company dress code 100% of the time.
- Maintain confidentiality 100% of the time in regards to customer and company information.
- Perform work functions within all safety guidelines at all times.
- Reports to work with mínimal absenteeism or tardiness.
- Attend job related training and informational seminars as requested.
- Performs other job related activities and special projects as assigned.

**QUALIFICATIONS ? Qualifications include and are not limited to**:

- Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.
- Knowledge of heating and ventilation equipment preferred.
- Proficiency in Microsoft Office Suite.
- 2-5 years industry specific experience preferred.
- Possess a high school/vocational school diploma or G.E.D. and related certification.
- CTEP qualifications-if not currently certified will need to obtain within 1 year of employment and maintain these certifications.