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Senior Commercial Operations Manager
2 months ago
We are seeking a highly skilled and experienced Senior Commercial Operations Manager to lead our team of collateral managers and professionals. As a key member of our organization, you will be responsible for analyzing and executing commercial collateral operational processes, and collateral management activities.
Key Responsibilities- People Management: Manage multiple teams of Loan Specialists, providing positive feedback and recognition, and assessing individual performance accurately.
- Customer Expectations: Independently initiate and execute commercial loan transactions with a high level of accuracy, meeting customer and business partner expectations.
- Risk & Control: Adhere to regulatory and corporate policy requirements for commercial lending, credit risk, and operational risk, creating procedural controls to maintain data quality and audit readiness.
- Stakeholder Management: Support business partner expectations by creating feedback mechanisms to improve customer and colleague satisfaction, and risk management.
- Experience leading large operational teams is preferred.
- Subject matter expertise in commercial lending, collateral management practices, credit policy, regulations, loan terms, and conditions.
- Knowledge of collateral monitoring requirements and regulations for mortgages, UCCs, flood, tax, insurance, stock, and vehicles.
- Strong problem-solving and time-management skills, a superior customer service orientation, and advanced analytical capability.
Citizens Financial Group, Inc. is a leading financial services company that values diversity, equity, and inclusion. We are committed to providing equal employment opportunities to all colleagues and applicants without regard to age, ancestry, color, citizenship, disability, ethnicity, gender, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, or any other protected category.
