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Intake Specialist

3 months ago

West Palm Beach, United States Area Agency on Aging Palm BeachTreasure Coast Inc. Full time

_**Position is required to**:_
- Assist with prioritization of consumers for program and service eligibility by completing a eligibility assessments
- Ensure consumers have a complete understanding of pertinent policy information and program requirements regarding available care options
- Be able to provide accurate explanation to consumers about programs and services
- Enter and maintain intake information using a web based data base and complete various forms and reports as needed to properly process consumer throughout the intake process
- Accurately enroll clients for programs based on eligibility criteria
- Assist with the process of ensuring service standards and outcome measures are met in regards to providing appropriate quality consumer care in alignment with funder compliance requirements
- Complete screening following training instruction to meet all quality assurance measures and ensure for accuracy and completeness of screenings
- **Minimum Requirements for position**:_
- GED or HS Diploma and a minimum of three (3) years’ experience in case management, social services, call center services or related work experience **OR**:

- AA degree in a human service filed and a minimum of one year of experience in information and referral services, case management, social services, call center services or related work experience **OR**:

- Bachelor’s Degree in a human services field
- Additional language of Spanish or Creole a plus

**Partial remote schedule offered after successful completion of training.**

Pay: $18.50 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person