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Clinic Operations Manager
3 months ago
Job Summary:
The Clinic Operations Manager will oversee the day-to-day activities of the clinics and be the liaison to the Ambulatory Surgery Center. They are responsible for planning, directing, coordinating, and controlling all aspects of the operating functions, processes, and staff of the facilities while demonstrating the primary goal of providing efficient services that exceed customer expectations and improve clinical and financial operations.
Supervisory Responsibilities:
- Participates in the hiring and training of team members.
- Ensures staffing levels are appropriate and schedules are followed to provide positive patient care.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
Duties/Responsibilities:
- Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
- Strategic planning for growth and development of services and staffing to maximize efficiency, capacity, and utilization of resources.
- Maintains regulatory compliance to ensure highest level of quality and patient outcomes.
- Reviews, analyzes, and evaluates business procedures.
- Implements policies and procedures that will improve day-to-day operations.
- Ensures work environments are adequate and safe.
- Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
- Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
- Communicates and explains new directives, policies, or procedures to team members. For major changes, meets with the entire operations staff to explain changes, answer questions, and maintain morale.
- Improves customer service and satisfaction through maintaining standards.
- Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
- Projects a positive image of the organization to employees, customers, industry, and community.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Thorough understanding of practices, theories, and policies involved in healthcare.
- Superior verbal and written communication and interpersonal skills.
- Superior managerial and diplomacy skills.
- Extremely proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical, decision-making, and problem-solving skills.
Education and Experience:
- Bachelors degree Preferred
- Healthcare leadership experience
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Pay: $80,000.00 - $100,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
