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Customer Service Support

4 months ago

Urbana, United States FlightSafety International Full time

**About FRASCA**

FRASCA, a FlightSafety International company, designs and manufactures simulation technology and components that increase pilot safety. Based in Illinois, FRASCA consistently delivers exceptional quality products for flight academies, universities, and military organizations worldwide. FRASCA produces a range of high-fidelity, competitively priced fixed wing and rotary simulation equipment designed to prepare every pilot for real-world mission scenarios. Over 3000 FRASCA simulators have been delivered worldwide.

**Purpose of Position**:
**About FRASCA**

FRASCA, a FlightSafety International company, designs and manufactures simulation technology and components that increase pilot safety. Based in Illinois, FRASCA consistently delivers exceptional quality products for flight academies, universities, and military organizations worldwide. FRASCA produces a range of high-fidelity, competitively priced fixed wing and rotary simulation equipment designed to prepare every pilot for real-world mission scenarios. Over 3000 FRASCA simulators have been delivered worldwide.

Frasca is hiring for Customer Service Support. This position is full-time with benefits on a day-shift schedule

**Tasks and Responsibilities**:

- Process, track, and close Discrepancy Reports (DRs) using our internal tracking program (JIRA).
- Coordinate with Project Managers and department managers to verify scope of DR and determine if quotation needs generated.
- Communicate with engineering departments to acquire engineering labor estimates and ETA.
- Communicate with customer about quotation, and set-up terms for payment.
- Process software updates and follow-up with customer to ensure installation and product satisfaction.
- Coordinate with Accounting to complete customer invoice.
- Confer with customers by telephone or in person to provide information about products and parts, to take or enter orders, or to obtain details of complaints.
- Maintain inventory control of customer service stock.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in service-related databases.
- Communicate with customers regarding product support questions and orders.
- Coordinate with accounting on customer service invoices for parts and service.
- Assist with customer follow-up activities.

**Qualifications**:

- High School Diploma or equivalent, Associates Degree preferred
- One to five years of related experience

**Physical Demands and Work Environment**:

- Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
- Moderate physical activity performing somewhat strenuous daily activities of primarily productive/technical nature.
- Manual dexterity sufficient to reach/handle items, work with fingers, perceives attributions of objects/materials.
- Close vision (clear vision at 20 inches or less).

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.