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Customer Service Representative

2 months ago

Urbana, United States BankTalent HQ Full time
Position Summary
The Customer Service Representative is responsible for greeting customers and assisting them with questions or directing them to the appropriate department/personnel.

Duties & Responsibilities

  • Promptly greet customers and answer phones; recognizing and responding to sales opportunities individually and through referral selling.
  • Support bank campaigns and sales initiatives.
  • Assist customers with savings bond redemption.
  • Balance travel and gift cards on a monthly basis.
  • Process/log incoming mail from USPS/UPS and FedEx.
  • Provide on-going maintenance of customers' accounts in person, over the phone, and by email.
Education & Experience

Knowledge of:
  • Strong oral and written communication skills
Ability to:
  • Maintain visual attention and mental concentration for extended periods of time
  • Work independently
Education and Training:
  • Requires High School diploma.
  • 1 or more years of banking experience preferred.
  • Requires knowledge of Microsoft Office.


Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.