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Patient Services Coordinator
4 months ago
Overview:
**How you move is why we’re here. **®**
**Now more than ever.**
Get back to what you need and love to do.
The possibilities are endless...
the abundant opportunities for growth and success.
If this describes you then let’s talk
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by _U.S. News & World Report_. As a recipient of the _Magnet _Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
**Patient Services Coordinator**
**Full-Time**
**9am-5pm**
**Hybrid: 1 day a week after 6-month probation**
**Department of Medicine Patient Services Coordinator**
**Overview**:
A highly-visible role responsible for coordinating the day-to-day administrative operations of multiple physician practices in the Department of Medicine
- Rheumatology. The Patient Services Coordinator is an expert in all administrative aspects related to high-quality, efficient patient care. Specific responsibilities include:
- Answering and appropriately documenting and triaging all patient calls;
- Returning appropriate calls on behalf of physician;
- Scheduling patient appointments and completing a full patient registration when appropriate;
- Managing physician clinical, research and administrative schedules;
- Assisting with urgent patient issues as directed by the physician;
- Managing physician /patient correspondence through the hospital’s electronic medical record;
- Providing administrative support for physician dictation activity;
- Compiling physician expense reports and reimbursement requests and tracking physician spending;
- Maintaining inventory of office supplies and ordering supplies as needed;
- Providing back-up to other roles in the department as needed;
- Additional administrative responsibilities as directed by the physician, the supervisor or department leadership.
Qualifications:
**Competencies/skills**:
- Superior written and oral communication skills
- Exceptional customer service and interpersonal skills
- Proven track record of building and maintaining productive working relationships with physicians
- Ability to work collaboratively as part of a team; offers to help coworkers when needed
- Detail oriented with ability to multi-task
- Strong critical thinking and organizational skills
- Demonstrated ability to take initiative and ownership over one’s work
- Aptitude for problem-solving
- Consistently displays a positive attitude towards one’s work and work environment
- Consistently displays professional appearance
- Experience with Epic preferred; strong computer skills required
- In-depth understanding of medical office workflows, systems and processes
- Knowledge of healthcare and health insurance, preferred
- Familiarity with medical terminology, preferred
- Bachelor’s degree preferred, associate’s degree required. Experience may be considered in lieu of education.
Other Requirements: #LI-Onsite Pay Range - Minimum: USD $32.97/Hr. Pay Range - Maximum: USD $37.36/Hr.
