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E-billing Coordinator
3 months ago
Morrison Foerster LLP, an Am Law 50 law firm with 18 offices worldwide, has an opening for an E-Billing Coordinator within our Financial Operations Group in our Denver Los Angeles New York Palo Alto San Diego San Francisco office.
The Opportunity
Under general direction, responsible for set-up, implementation, and maintenance of e-billing for the Firm’s clients, working directly with Client Account Managers, clients, and third party vendors. Assists and trains billers and CAMs on e-billing process and assists with e-billing requirements (format, approved timekeepers, etc.) and troubleshooting issues. Ensures client service and satisfaction are attained in all areas of the position. Assist with Timenote Notice Inbox and Fall-Out matter.
**ESSENTIAL FUNCTIONS**
**Client Service**
- Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction.
- Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need.
**E-billing Process and Maintenance**
- Direct and maintain electronic billing processes and requirements; serve as liaison among clients, billing attorneys and staff, billers, CAMs and third party vendor; facilitate communication to ensure timely and correct implementation and on-going functionality of electronic billing for the Firm’s clients. Ensure adherence to Firm’s billing policies and procedures.
- Coordinate data collection for e-billing matter set-up and on-going maintenance:
- Oversee matter set-up, including timekeeper and billing rate set up and approval, both on the vendor site and within the Firm’s billing system.
- Assist billing attorneys and their assigned CAMs in creating and maintaining matter budgets and matter plans or status reports.
- Facilitate annual rate change process among the Firm, the vendor, and the client. Assist billers and CAMs in resolving e-billing issues (missing or unapproved timekeepers, incorrect rates, missing claim or matter information, etc.).
- Review and process e-billing documentation according to attorney instruction and department procedures. Ensure effective and detailed information flow within department, internal, and external clients.
- Review e-billing documents and client/matter master files for special billing needs and obtain necessary documentation if special billing need is not properly reflected in e‑billing. Collaborate with internal clients to define special billing needs.
- Review rates, discounts, addresses, and other components of e-bill for accuracy. Identify discrepancies and independently gather resources and information needed to complete process.
- Review final bills to insure data integrity. Proactively collaborate with billers to process and transmit error-free e-bills.
- Provide research assistance as needed to resolve e-billing discrepancies and/or issues. Locate data and information from other sources that may not be readily available.
- Assist other billers, CAMs and accounting staff as needed with all e-billing concerns. Recommend appropriate solutions. Respond promptly and completely to client, attorney, and department inquiries.
- Timenotes support: Assist in the Timenote Notice Inbox and ensure all requests are handled accurately
- Fall-Out management support: Ensure that time in fall-out matter is cleared and corrected accordingly.
- Assist at month-end closing ensuring that the Fall-Out matter is cleared, Intapp Time disabled, run report on Elite Values; may also assist with maintaining restricted text and rules.
- Coordinate and prepare special e-billing projects as needed.
**Billing and Collection Support**
- Attend department and group meetings as needed to keep up-to-date on department policies and procedures.
- Provide backup assistance as needed for other accounting department personnel for Master Files, Billing and Collections.
- Assist with special projects and perform other duties as assigned by Manager.
**Education and Experience**
- Elite experience strongly preferred. Minimum two years Billing and Collection experience. Experience with vendor e-billing systems ( i.e., Tymetrix, Legal Tracker, DataCert) preferred.
- E-Billing HUB certification preferred
- Intermediate Excel skills required.
- 3. Law Firm or professional services background with international exposure preferred
**Teamwork and Applied Skills**
- Ability to understand and analyze billing information and historical data.
- Strong attention to detail and ability to follow instructions with high degree of accuracy.
- Ability to communicate effectively and tactfully with individuals at all levels within and outside the Firm.
- Excellent organizational skills and sense of urgency to requests.
- Ability to work under pressure and to meet deadlines under sometimes stressful conditions.
- Ability to keep observations o
