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Training Attendee Experience Coordinator

2 months ago

Portsmouth, United States IAPP Full time

The International Association of Privacy Professionals (IAPP) is looking for a Training Attendee Experience Coordinator to join the team.

**Job Summary**

**Responsibilities**:

- Produce live online classes (typically offered in four 4-hour sessions over two weeks or two 8-hour days). Tasks include opening day remarks, responding to questions from the trainer and participants, introducing the trainer, and closing remarks.
- On occasion, and with prior approval, facilitate live online trainings outside of North American time zones to accommodate enterprise clients around the world.
- Provide technical assistance to registrants and trainers having difficulty accessing the platform or having video and/or audio issues. Pivot to alternative platform if necessary to ensure a positive customer experience.
- Familiarize faculty with IAPP live online training technology and operational requirements; troubleshoot issues prior to class delivery. Fulfill faculty requests for live online recordings. Confirm materials and timeline with faculty prior to the start of each class.
- Support client live online trainings. Work with sales to inform scheduling, participate in client meetings, send schedule invites and reminders to attendees, update materials and scripts as needed.
- Conduct pre
- Create and update process documentation for all assigned responsibilities.
- For IAPP events, assemble training staff packets, reconcile no shows, create and maintain event-specific decision register and documentation.
- Coordinate Training Advisory Board meetings: schedule, gather agenda items, take and distribute meeting notes. Send agreements to new members.
- Perform general administrative activities to support the department.
- Some travel required.
- Represent the IAPP in a professional way and aligned with the IAPP values. Ensure the smooth execution of the assigned trainings and provide excellent customer experience.
- Additional duties as assigned.

**Skills and Experience**
- Bachelor’s degree (B.A./B.S.); and up to two years related experience and/or training; or equivalent combination of education and experience.
- Excellent written and oral communication skills

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa for this role.

**Please note, a cover letter is required to be considered for this position.**

**Work Environment**

At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NHoffice.

**About the IAPP**

The International Association of Privacy Professionals is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.

**What We Offer**

Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values fun, excellence, balance, communication, respect, personal and professional growth, and an entrepreneurial attitude. We have been named to _Business NH Magazine_’s Hall of Fame for “Best Small Companies to Work for in NH.”

**Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website**:iapp.org/careers.

Pay: $43,500.00 - $47,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Portsmouth, NH 03801: Relocate before starting work (required)

Work Location: Hybrid remote in Portsmouth, NH 03801