Application Support Specialist
2 weeks ago
Job Description:
KEY ACCOUNTABILITIES INCLUDE:
Application and Process Standardization Program
- Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in service
- Document and advise on company standard procedures where relevant, including new client onboarding processes
- Own the design and implementation of various company training programs, including documentation and guidance
- New Hire Onboarding
- Monthly Staff Refreshers
- Branch Super User Coaching
- Assist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branches
Application and Process Change Management
- Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments
- Support leadership in change management activities
- Identify, manage, and mitigate risks for a given change or deployment
- Identify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectively
- Document changes to processes and procedures as they arise and ensure change logs are maintained
- Assist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemic
- Comply with the Quality and Governance framework for project management, deployment and closure
- Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
- Other duties as assigned by management.
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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