Application Support Specialist

2 weeks ago

Schaumburg, United States SEKO Worldwide Full time

Application Support Specialist page is loaded Application Support Specialist Apply locations Schaumburg, IL posted on Posted 2 Days Ago job requisition id R-100144 Job Description:KEY ACCOUNTABILITIES INCLUDE :Application and Process Standardization ProgramResponsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in serviceDocument and advise on company standard procedures where relevant, including new client onboarding processesOwn the design and implementation of various company training programs, including documentation and guidanceNew Hire OnboardingMonthly Staff RefreshersBranch Super User CoachingAssist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branchesApplication and Process Change ManagementAs the primary liaison for the business on applications and processes, is expected to be comfortable with every new feature and application being implemented, and serve as the main point of contact for the sameWith support from the Technical Delivery team lead operational deployment efforts for new or updated features / applications / processesAssist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deploymentsSupport leadership in change management activitiesIdentify, manage, and mitigate risks for a given change or deploymentIdentify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectivelyDocument changes to processes and procedures as they arise and ensure change logs are maintainedAssist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemicComply with the Quality and Governance framework for project management, deployment and closureParticipate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.Other duties as assigned by management.SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.About Us SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business.SEKO'S CORE VALUESRespect - for ourselves, all others, and our communityClient Focus - we are in business to serve our internal and external clients, and to satisfy their needsIntegrity - no compromise, hold self accountable for actionsTeamwork - we need to really work togetherFun - work hard, play hardWe have many positions available around the world - including Business Development Executives, Systems Administrators, Operations Coordinators and many others.#J-18808-Ljbffr

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