Application Support Specialist
3 weeks ago
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Application Support Specialist
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locations
Schaumburg, IL
posted on
Posted 2 Days Ago
job requisition id
R-100144
Job Description:
KEY ACCOUNTABILITIES INCLUDE :
Application and Process Standardization Program
Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in service
Document and advise on company standard procedures where relevant, including new client onboarding processes
Own the design and implementation of various company training programs, including documentation and guidance
New Hire Onboarding
Monthly Staff Refreshers
Branch Super User Coaching
Assist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branches
Application and Process Change Management
As the primary liaison for the business on applications and processes, is expected to be comfortable with every new feature and application being implemented, and serve as the main point of contact for the same
With support from the Technical Delivery team lead operational deployment efforts for new or updated features / applications / processes
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments
Support leadership in change management activities
Identify, manage, and mitigate risks for a given change or deployment
Identify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectively
Document changes to processes and procedures as they arise and ensure change logs are maintained
Assist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemic
Comply with the Quality and Governance framework for project management, deployment and closure
Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
Other duties as assigned by management.
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.
To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business.
SEKO'S CORE VALUES
Respect - for ourselves, all others, and our community
Client Focus - we are in business to serve our internal and external clients, and to satisfy their needs
Integrity - no compromise, hold self accountable for actions
Teamwork - we need to really work together
Fun - work hard, play hard
We have many positions available around the world - including Business Development Executives, Systems Administrators, Operations Coordinators and many others.
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