Reservation Specialist

Reservation Specialist (Hotel and Travel Desk) Schaumburg, IL, USA Req #8812Tuesday, April 16, 2024What We NeedCorpay is currently looking to hire a Reservation Specialist within our Lodging division. This position falls under our CLC line of business and is located in Schaumburg, IL. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew. The Reservation Specialist will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Jason Stockdale and regularly collaborate with the related team(s)/department(s)].How We WorkAs a Crew Accommodations Agent you will be expected to work in onsite with our clients office in Schaumburg, IL. Corpay will set you up for success by providing:Assigned workspace in Schaumburg IL.Formal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Receiving inbound inquiries to source hotel, transportation and travel needs of clients for their crew and managementEnsuring Reservations consistency and execution between multiple systems and channels utilized in the booking processObtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,Effectively utilizing all Customer Service tools and technology to process, track and report transactionProfessionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,Continually update and maintain company database with client transactions and sourcing inventoriesProviding continual feedback on customer service processes andInteracting with internal departments,Supporting other duties/projects as neededRequired to travel to Florida for our when our client Florida Power & Light requested our staff to be present.Qualifications & SkillsPassion for customer service and must have relevant work experienceFluency in English and preferably one/two more languagesExcellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitudeEffective communication skills and great listening skillsCommitment to continuous improvements, changes and has a willingness to learnThinks creativity and strong analytical and problem-solving skillsSelf-motivated and able to work independently and as part of a teamExcellent negotiations skills using different channels and methods of communications (phone or email)Excellent interpersonal and client relationship skillsAbility to work in a call center / service desk environmentPowerful verbal and written communication skillsAbility to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environmentAbility to follow complex and dynamic Standard Operating Procedures (SOPs)Ability to manage and provide feedback to all types of individualsProficient with Microsoft Office (Word, Excel, Outlook)Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidaysHigh School Diploma or higher qualification is requiredOne year experience of hotel/travel industry experience is necessaryFluent in English (required) and at least one more language (Italian, German, French, Spanish is preferredMedical, Dental & Vision benefits available the 1stmonth after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesOur Company & PurposeCorpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to thrive & grow through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;Empowering our people to share their experiences and ideas through open forums and individual conversations; andValuing each persons unique perspectives and individual contributions.Embracing diversity enables our people to make the difference as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.Corpay.com or following Corpay on LinkedIn .Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency#J-18808-Ljbffr

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