Brokerage Operations Support Specialist

2 weeks ago

Schaumburg, United States NFI Industries Full time

**Brokerage Operations Support Specialist**

location Schaumburg, IL, USA category Brokerage Full-Time Job ID: BROKE015252 Posted: Jan 26th 2022 JOB DESCRIPTION The **Operations Support Specialist** is an entry-level position, providing operational support to the customer and logistics specialists. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services, data entry and, following standard operating procedures to problem solve.

**Essential Duties & Responsibilities:**

* Learn how the NFI non-asset intermodal operations work in regard to moving freight.

* Learn the general geography of the United States as it applies to transportation.

* Learn about basic modes of transport Full Truckload, LTL, Intermodal

* Learn the fundamental aspects of NFI TMS Systems including load entry, tracking, and dispatch.

**Data entry:**

* Entering orders into the system according to customer standard operating procedures

* Carrier Vetting; the setup of new carrier partners into EDGE TMS

* Proof of Delivery (POD) Requests for accounting or, account managers

**Verification:**

* Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements.

* Troubleshooting any issues arising during the verification process.

* Escalating issues to the carrier or customer account managers in a timely manner when necessary

**Appointments:**

* Setting pick up or delivery appointments and entering them in the system

* Requesting appointment changes as per related standard operating procedures

* Ensuring all parties are advised of appointment times.

**Order tracking:**

* Monitoring railroad tracing records while in transit - troubleshooting events that are delayed.

* Contacting carriers to set and confirm appointments and updating the system.

* Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer logistics specialist

* Provide ad-hoc information to carriers as requested, or forward the request to the carrier account manager if necessary.

**Additional Responsibilities:**

* Duties, as assigned by management, could include, but not limited to; the responsibility to cross-train with other operations representatives on each others areas of responsibility.

**Requirements:**

* High school diploma or GED required. College Diploma preferred

* 12 years of experience in logistics and/or customer service preferred.

* Strong computer knowledge or willingness to learn, MS Office applications,

* Strong data entry, customer service, and troubleshooting skills.

* Exceptional conflict resolution and negotiation skills.

* Excellent oral and written communication skills.

* Bilingual (English, French) preferred.

* Ability and availability to work irregular or extended hours including afternoons, nights, weekends, and potentially holidays as needed.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

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