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Wine & Spirits Assistant Department Manager

3 months ago

Hartford, United States Festival Foods Full time

Company Overview:
**ABOUT FESTIVAL FOODS**:We are a Wisconsin family
- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.**
**At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs. **Job Summary:
**Job Title: Wine and Spirits Assistant Department Manager**

**FLSA Status: Hourly**

**Reports To: Wine and Spirits Department Manager**

Under the direction of the Wine and Spirits Manager, responsible for assisting the Wine and Spirits Manager by working closely with all Wine and Spirits associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.

Wine & Spirits Department Leaders lead a team of Associates who are experts of the Festival Foods Wine & Spirits inventory and who provide thoughtful product recommendations and an enjoyable, stress free shopping experience.

**Job Description**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Reinforces Festival culture, customer service, and performance expectations to all Wine and Spirits associates.
- Assists with hiring and training of new department associates
- Finalizes and approves weekly work schedule for associates
- Assists with performance reviews of associates
- Documents violations of company policies/procedures by associates and conducts appropriate corrective action, up to and including termination
- Answers questions and provides guidance to all Wine and Spirits department associates
- Ensures all department standards are being met in the Wine and Spirits department.
- Observes sales floor and back stock conditions; takes action to correct areas of opportunity
- Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
- Communicates and works cooperatively vendors, Wine and Spirits Manager, and Wine and Spirits associates to maintain standards and exceed guest expectations
- Provides customer service to guests.
- Assists guests with finding items they are looking for on sales floor
- Takes orders and other special requests
- Answers the telephone and assists callers using proper phone etiquette
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Checks out customer purchases on a cash register
- Assists all department associates with daily responsibilities while leading by example.
- Develops associates to prepare for advancement opportunities.
- Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
- Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
- Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
- Other duties as assigned.
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Education or equivalent combination of education and experience.
- Must be at least 21 years of age in order to sample products sold in the wine and spirits department.
- Understands being in a leadership role and how to motivate a team of individuals.
- Thorough knowledge of the retail food business and wine and spirits department operations is strongly preferred.
- Ability to deal tactfully and effectively with customers and all personnel.
- Ability to make timely and effective decisions in the absence of the Wine and Spirits Department Manager.
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
- Thorough understanding of all safety requirements and company safety policies.

**PHYSICAL DEMANDS AND WORK ENVIRONMENT**

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
- Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate