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Evening Food and Beverage Server

2 months ago

Hartford, Wisconsin, United States Erin Hills Full time

Position Title: Food and Beverage PM Server

Role Overview:

This is a Full-Time Seasonal position for a Food and Beverage PM Server, focusing on delivering exceptional service during evening hours.

Classification:

Full-Time Seasonal, Hourly, Non-Exempt

Reporting Structure:

Reports to the Events and Food and Beverage Director and Food and Beverage Managers.

Job Summary:

The PM Server is responsible for warmly welcoming and serving guests at designated service areas from 1:00 PM to 12:00 AM, ensuring a memorable hospitality experience.

Qualifications:

  • Must be at least 18 years old.
  • Minimum of 2 years experience in fine dining within a restaurant or club environment.
  • Familiarity with fine dining service protocols.
  • Basic knowledge of food preparation techniques.
  • Experience in proper wine service.
  • Understanding of craft cocktails, beers, and various spirits.
  • Ability to stand for extended periods.
  • Capable of lifting up to 50 pounds.
  • Must be able to bend, squat, lift, and carry items weighing up to 10 pounds over distances.
  • Completion of Responsible Beverage Server Training Course is required.
  • Strong math, problem-solving, and decision-making skills.
  • Positive communication skills with guests and team members.

Key Responsibilities:

  • Utilize the opening checklist to ensure all service areas are prepared.
  • Perform basic cleaning tasks as directed by management.
  • Review tee sheets and daily events for accurate charging information and table setups.
  • Maintain a visible presence on the floor and greet guests upon arrival.
  • Anticipate and promptly respond to guests' needs.
  • Stay informed about current menu items, allergens, daily specials, and variations.
  • Ensure timely delivery of food and beverages to guests.
  • Engage with guests to enhance their dining experience through table touches.
  • Learn about specialty cocktails, wines, and spirits offered at various locations.
  • Prepare mixed drinks, beer, and wine accurately while adhering to portion control standards.
  • Handle all payment transactions accurately.
  • Address guest complaints or issues with a positive demeanor.
  • Communicate effectively about the history, products, and services of Erin Hills.
  • Maintain respectful and professional radio communication.
  • Follow safety regulations as outlined by Erin Hills and OSHA.
  • Verify guests' identification to ensure compliance with age requirements for alcohol consumption.
  • Politely refuse service to guests who appear overly intoxicated and notify management.
  • Adhere to sanitation regulations and safety standards.
  • Follow guidelines set forth in the Erin Hills Employee Handbook.