AM Server

**Food and Beverage AM Server**

- **Position**

Seasonal Food and Beverage- AM Server (Early May- Mid October)

**Classification**

Full-Time Seasonal, Hourly, Non-Exempt

- **Reports To**

Events and Food and Beverage Director Food and Beverage Managers

* **Job Summary**

To promptly greet and serve all guests at the assigned service location from the hours of 5:30am to 2:00pm (hours may vary on service needs). Which includes providing exceptional hospitality and guest experience.

- **Qualifications**

* Must be 18 years of age

* Minimum 1 year of serving in a restaurant or club setting

* Basic understanding of craft cocktails, beer, wine and spirits

* Experience in Point of Sale System

* Required to stand for long periods of time

* Capable of lifting 50 pounds

* Must be able to bend, squat, lift and raise as needed along with carrying 10 pounds for an extended distance

* General math, problem solving and decision-making skills

* Ability to communicate with guests and employees with a positive attitude

- **Responsibilities & Duties**

* Consult opening check list to ensure all service areas are properly set up

* Performing basic cleaning tasks as needed or directed by a manager

* Check tee sheets and daily events for detailed charging information including Google Docs and table set up as needed

* Maintaining floor presence and greeting guests upon arrival

* Anticipate guests' needs and respond promptly

* Staying updated on current menu choices, allergens, daily specials and menu variations

* Ensure guests receive food and beverage in a timely manner

* Ensure guests are enjoying their dining experience by table touch

* Learn specialty cocktails, wine and spirits at various locations

* Accurately prepare mixed drinks/beer/wine for guests while adhering to portion control standards put in place by management

* Handle all payments accurately

* Effectively handle guest complaints or problems with a positive attitude

* Well versed and able to communicate history, products and services of Erin Hills

* Ensure all radio communication is respectful, professional and courteous

* Adhere to safety regulations as provided by Erin Hills and OSHA

* Responsibly check guests' identification to ensure that they meet the minimum age requirements to consume alcoholic beverages

* Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately

* Comply with sanitation regulations and safety standards

* Follow guidelines and policies set forth by Erin Hills Employee Handbook

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