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People Operations Manager

4 months ago

Chicago, United States Guidehealth Full time

**WHO IS GUIDEHEALTH?**

At Guidehealth, our mission is to enhance healthcare affordability for patients and restore the fulfillment of practicing medicine for providers. As a physician-led company, we recognize that streamlining administrative tasks and harnessing the power of predictive analytics and AI enable our partner physician practices prioritizing delivering high-quality healthcare focused on outcomes and value.

Driven by empathy, we empower physicians to anticipate the needs of patients requiring more attention, strengthen connections between patients and physicians with virtually-embedded Healthguides, and leverage AI and analytics to proactively avoid preventable events. This approach results in increased levels of patient and practice engagement, ultimately leading to more significant positive impacts on patients.

Join us as we put healthcare on a better path

The HR Generalist/People Operations Manager collaborates cross-functionally to ensure service delivery that optimizes business results and contributes to a positive employee life cycle experience. This role is responsible for the development, execution, and operation of People Operations service strategy supporting the end-to-end life cycle of an employee while connecting with the lines of business for continuous improvement. This role will drive initiatives to improve and ensure a best-in-class employee experience. Supporting the building and sustaining of the technical infrastructure while contributing to projects and responding to business-leader needs is essential.

**WHAT YOU’LL BE DOING**
- Owning the creation, documentation, and management of the end-to-end employee lifecycle processes including new hire processing, on-boarding and integration, employee relations, exits, compensation and benefits.
- Identifying and actioning opportunities for automation, and for manager and employee self-service wherever possible
- Interacting with line managers and employees on general People related matters
- Collaborating with key partners, including internal HR, to ensure appropriate internal controls and relevant internal audits are in place
- Collaborating with and providing support to the People Team Business Partners, Talent Acquisition, Talent, Total Rewards as a key, contributing team member.
- Interfacing with Finance on crossover processes and initiatives.
- Developing clear service level standards that define expectations and create accountability for delivering enhanced value through People Operations
- Partnering to build dashboards & reporting to enable transparency and access to information and metrics that inform People and business leaders
- Actively participating in task completion to foster a customer service focus and culture throughout the organization.
- Ensuring timely, accurate, and value-added responses to inbound inquiries and requests with a focus on exceptional service to employees, People team colleagues, and the business.
- Providing leadership and build organizational capability within the People team, sharing knowledge and information in collaboration with them to develop others.
- Planning, organizing and coordinating People projects and initiatives; execute on them timely and thoroughly
- Partnering with vendors and ensure good service delivery and accountability of the services provided to the team.

**WHAT YOU'LL NEED TO HAVE**
- 5+ years of relevant experience in the HR field; BS or BA degree with an emphasis in HR or Business _preferred._
- Demonstrated project management skills.
- Demonstrated strong technical skills
- Working knowledge and understanding of HR regulation/employment law, principles, policies, and procedures
- Comfortable managing multiple inputs across a growing team; excellent collaboration skills.

**COMPENSATION**

Guidehealth’s compensation structure includes more than just base salary. We believe in providing world-class benefits including comprehensive medical, dental, and vision plans, long and short-term disability, life insurance, and a 401k plan with a generous match. Our paid time off program includes paid holidays and flexible time that focuses on meeting the demands of the position and our clients, while providing the balance that our employees need.

Pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

**OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT**

Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related m