People Solutions Manager

2 days ago

Chicago, Illinois, United States Nhcchq Full time
About the Role

We are seeking a highly skilled and experienced Manager, People Solutions to join our HRConnect team at AbbVie. As a key member of our global HR operations team, you will be responsible for leading administrative and transactional services for all HR-related issues.

Key Responsibilities
  • Act as liaison with Business Technology Solution (BTS), Human Capital and Technology Strategy, Center of Excellence (COE), cross-HRConnect partners and manage stakeholders.
  • Ensure the delivery of functional integrity and high-quality customer service for Tier 1 and Tier 2 HR Services, across the relevant region by ensuring that processes and procedures are in line with guidelines, and that resourcing is managed effectively.
  • Provide oversight of annual program administration.
  • Answer team member inquiries and resolve team member issues by utilizing contact center procedures, policy manuals, knowledge management systems, and other reference materials.
  • Meet and strive to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
  • Participate in selection, training, and coaching of staff and creating a work environment that builds and retains talent.
  • Responsible to effectively manage team performance, procedures, as well as training programs. Monitor, measure, and give feedback to direct reports on achievement of goals.
  • Accountable for developing teammates consistent with their development needs and aligned development plan.
  • Escalate team member inquiries in a timely manner when additional research or analysis is necessary.
  • Provide inputs/methods to update, simplify, or enhance processes, procedures, and technologies as required.
  • Identify and support continuous improvement opportunities and participates in special projects as needed.
Requirements
  • Bachelor's Degree in related field.
  • 5+ years' experience in HR, HR operations, customer services; 3+ years in supervisory role.
  • Strong Business and HR acumen.
  • Knowledge of large-scale payroll processing and HRIS systems/applications and strong skills in technologies.
  • Understanding of interactions between HR, accounting, and finance.
  • Demonstrated ability to influence across teams and collaborate well with cross-functional partners. Strong analytical, problem-solving, planning, and decision-making skills and process orientation.
  • Ability to consistently meet, or exceed, goals and KPIs.
  • Experience in continuous improvement and quality.
What We Offer

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

This job is eligible to participate in our long-term incentive programs.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.

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