Account Manager

2 weeks ago

Phoenix, United States Shamrock Foods Company Full time

Responsible for selling Shamrock Foods products and services to National Foodservice accounts by fostering mutually beneficial relationships between Customers and Shamrock Foods, while meeting both Customer and Company requirements. Responsible for managing all facets of the relationship with the Customer, ensuring maximum compliance with Contract, managing key margin and expense items, managing all aspects and types of Customer Transactions, and driving resolutions for issues associated with order entry, product mix, product delivery, pricing, sourcing and other Customer matters. Responsible for working with Corporate level and Regional representatives as well as store-level personnel. This role is majority office based with some outside sales calls and travel required.

**Essential Duties**:

- Manage the key Margin and Expense items to assess the impact of activities and help drive positive results on customer P&L.
- Use Shared Performance as a tracking tool to document Outcomes that tie to corporate strategies with quarterly goals tied to corporate strategies.
- Establish a strategic relationship with customer base by preparing for and performing business reviews that benefit both the customer and Shamrock.
- Initiates and maintains relationship building with Franchise owner/operators. Develops effective customer touch points below “C” level (e.g., local store level).
- Develops and implements strategic sales plans to accommodate corporate goals. Directs sales and profit forecasting and transactional activities to meet those goals.
- Prepares profitability reports and other reports designed to provide the National Accounts Management Team with information for negotiations, pricing changes, product mix changes, delivery window/day revisions.
- Works in conjunction with the Business Development team to achieve business objectives. Establishes a strong collaborative business relationship with the Business Development team to aid overseeing and facilitating all aspects of the agreed upon customer deliverables.
- Increase customer revenue and profitability through developing and implementing new opportunities and increased penetration with current customers, with documented results.
- Use and update Customer Relationship Management tool in order to maximize the positive impact on the Customer and maximum performance of the team.
- Makes recommendations for product mix, delivery issues, pricing, and sourcing requiring the ability to negotiate with corporate customers to an end resolution.
- Improve customer profitability through documented programs such as Purchasing to Contract, Smartbuy, and the use of basic margin management.
- Manage sales and purchasing transactions to contracted service levels. Monitor and ensure Customer contract compliance.
- Manage Inventory stocking levels for all Proprietary items.
- Manage and document the reduction of asset cost in the form of inventory (stock / proprietary) and accounts receivable through innovative solutions.
- Prepares reports defining product usage, purchases, aging and other reports specifically required by the corporate personnel responsible for corporate supply chain management or regional stores or restaurants. Significant report development may be entailed.
- Manage transportation expense by adhering to customer contract and support of routing initiatives, and by managing recovery activities. Reduce expenses in the form of couriers, air freight and credits.
- Perform customer service activities including order entry as needed. Manage recovery for purchasing / operational issues. Manages customer service issues requiring the ability to negotiate with corporate customers to an end resolution.
- Resolve day-to-day issues for assigned accounts and all other accounts as needed.
- Assists in developing information for Requests for Proposal.
- Responsible for the timeline associated with all new customers and acts as a project manager to ensure the timelines are met.
- Manage the transition of Customers from Emerging to National Accounts.
- Manage setup of and trains customers in use of Shamrock-supplied technology and ordering systems (e.g. ShamrockOrders, Amphire).
- Assists corporate-level customers with systems issues, escalating these to the IS Department as needed. Responsible for assisting corporate-level customers with all new Systems Integration requests.
- Manage events for Customers, including equipment loans, special deliveries, and venue management.
- Supports SBPI service level and other process improvement initiatives, and other training programs offered and/or required by Shamrock University.
- The Junior Account Manager will handle a lower account load than an Account Manager.
- Other duties as assigned.

**Qualifications**:

- Must have at least one year of foodservice distribution experience with increasing responsibility in the areas of account inventory management, customer service, sales, purchasing or contract administration.
- Techni

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