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Regional Registration Director

4 months ago

San Diego, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The Regional Registration Director of Patient Access is directly responsible for providing system level leadership and oversight to Optum360 Patient Registration functions, directly overseeing facility-based leadership of Optum 360 Patient Registration Departments in the within their assigned Region. This Director will lead key initiatives within the organization to drive effective and efficient registration services, deliver performance excellence through standardization of processes and focus primarily on ensuring best practices are followed within their respective facilities. This position is key in delivering critical feedback and coaching to facility-based leadership, consistently improving the patient, employee and client experience. The Regional Director is a critical member of the Optum360 Patient Access Revenue Cycle Operations team, and directly manages assigned Optum360 Patient Registration Facility Directors. This position is directly accountable for meeting performance metrics, key performance indicators established by both the client and Optum 360 to ensure accurate and timely registration and clean billing for optimization of reimbursement. This role is also responsible for creating a patient centric culture while maintaining solid operational.

The Regional Director drives continuous improvements in the timely and accurate capture of patient information, maximizing collections at the point-of-service. This position tracks, monitors and trends performance to improve business objectives and to disrupt the status quo to exceed Service Level Agreement commitments. This position must maintain solid client relationships and represent Optum in all aspects of its values. This Regional Director will serve as a conduit to drive employee engagement, set, and balance expectations and reward and recognize winning performance through accountability, performance management, and solid leadership.

You’ll enjoy the flexibility to work remotely
- from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities**:

- Provides facility level oversight for processes and initiatives designed to improve Revenue Cycle performance in the areas of:

- Registration, including Point-of-Service Collections
- Financial Clearance
- Financial Counseling, including collaboration with Self-Pay-Eligibility staff
- Customer Service
- Other duties as assigned by the local client, including but not limited to Patient Scheduling, Bed Management / Patient Placement, Transfer Center, and Switchboard
- Routinely performs site visits to each facility and Business Center of Excellence as needed to provide support, review of process improvements, provide feedback and identify areas of opportunity.
- Provides comprehensive site visit reports to Sr. Director of Patient Registration, Client Service Executive and local Chief Financial Officer as necessary
- Effectively leads Quality Assurance and Process Improvement activities; oversees the utilization of local tools to capture data; and studies data and develops new processes to continually improve quality
- Maintains knowledge of Revenue Cycle to ensure high productivity and proficiency standards of performance are achieved and utilizes such skills to manage DNFB/FBNM and other Patient Access edits as assigned to meet or exceed targets
- Serves as the liaison between all departments of the Patient Registration team and collaboratively brings each unit together including establishing, building and maintaining cohesive relationships with the client
- Effectively utilizes tools and data provided to capture and continually improve union, client and employee engagement. Leads initiatives towards meeting and exceeding patient satisfaction
- Leads by example; promotes teamwork by fostering a positive, transparent and focused working environment which achieves maximum results
- Manages Facility Directors and monitors day to day operations at the region level
- Participates actively in leadership forums at the system level, and leads such forums and other informational/educational offerings for assigned Patient Registration Directors and Managers
- Assists in identifying & building consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and measurement, and communi