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Property Management Representative
4 months ago
Description:
**DEFINITION**
Under general direction, oversees the day-to-day activities of assigned Housing Authority owned/managed properties, including tenant relations, eligibility, recertification, lease compliance, and office management; serves as the primary point of contact for tenants, landlords, and service providers; determines initial and continuing eligibility for Authority owned/managed housing programs and the Section 8 Housing Choice Voucher Program and maintains mínimal vacancies; ensures adherence to Authority policies and procedures, local landlord/tenant laws, and safety codes; maintains manual and computerized records; and
performs related duties, as assigned.
**SUPERVISION RECEIVED AND EXERCISED**
Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.
**CLASS CHARACTERISTICS**
This is a technical classification responsible for performing a wide variety of residential property and case management duties in support of Authority owned/managed properties and rental assistance programs. Incumbents serve to relieve the supervisor of performing administrative and technical detail work and are expected to function with very little direct oversight. Successful performance of the work requires the frequent use of tact, discretion, and independent judgment, knowledge of departmental and Authority activities, and extensive tenant, staff, and public contact. This class is distinguished from the Housing Programs Representative by the former focus on general property management duties and responsibilities. This class is further distinguished from the Housing Programs Specialist by the breadth and complexity of the caseload and programmatic areas of responsibilities assigned to the latter.
**EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)**
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Serves as an on-site property manager of Authority-owned/managed properties; oversees the day-to-day operations of assigned properties, including tenant relations, eligibility, recertification, lease compliance, and office management; serves as the primary point of contact for tenants, landlords, and service providers.
- Determines initial and continuing eligibility for Authority owned/managed property programs and Section 8 Housing Choice Voucher Program in compliance with applicable federal, state, and Authority regulations, policies, and procedures; maintains appropriate caseload.
- Performs interim and annual review of resident’s eligibility to remain on an appropriate Authority program; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares an amendment to current lease as required; notifies residents of changes.
- Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
- Enforces compliance with lease agreements, Authority regulations and various program rules; explains new or revised policies, procedures, laws or ordinances.
- Participates in annual property inspections and conducts patio inspections to ensure adherence to established standards; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
- Maintains and ensures a viable waitlist of eligible applicants for assigned property and program(s).
- Organizes and prioritizes caseload to ensure that necessary actions are taken and processed within established timeframes.
- Maintains positive tenant relations by providing prompt, courteous and accurate responses to tenant issues; promotes and ensures compliance with Authority, property, and program policies and standards.
- Composes, proofreads and processes a variety of documents including letters, newsletters, fliers, memoranda, and general correspondence.
- Initiates and conducts conferences and/or informal reviews and hearings for those residents in violation of lease and/or program regulations; prepares evidence to support allegations; drafts summaries of conferences and results of hearings/conferences.
- Maintains accurate and detailed records and files; updates information, researches discrepancies, and performs data entry; maintains documentation for property and case management activities.
- Serves as a liaison with a variety of public and private organizations, community groups, and social service agencies to ensure resident needs are met and to promote self-sufficiency and stability.
- Maintains liaison with Resident Program Specialists to assist with resident activities, address specific problems, plan meetings, and/or support activities as appropria
